Grok Bot frozen and stuck sending on Mac after local update and reset. Please recover/recreate my Agent Computer on the backend

Support Bug Reports
,
1

Where does the bug appear (feature/product)?

Grok Bot

Describe the Bug

Grok Bot frozen and stuck sending on Mac after local update and reset. Please recover/recreate my Agent Computer on the backend.

Steps to Reproduce

It is ongoing. I cannot use Grok Bot

Operating System

MacOS

Version Information

Version: 0.55.0
Built: 2026-09-16T07:46:00.554Z
Release Track: stable
OS: darwin

Does this stop you from using Cursor

Yes - Cursor is unusable

5

Hey @Elizabeth_Rotman, thanks for the report, and sorry for the confusion.

First, the good news. Your Agent Computer is totally fine, and there’s nothing we need to restore or recreate on our side. The bots ran normally all day.

What actually happened is that the included usage that comes with the Grok Bot free trial was fully used up. After that, every message you send, including from newly created bots, gets rejected before the bot can reply. At that point the app should show a clear notice like “trial usage used”, but right now it doesn’t, so it looks like things are stuck or frozen on “sending”. This is a known issue we’re tracking, and I’ve passed it to the team. I don’t have an exact timeline yet.

You can confirm this in Grok Bot: Settings > Usage. You should see “You’ve used all of your trial usage” and options to continue.

Please don’t use Reset, Update, or Recover for this, and you don’t need to reinstall either. Your bots, files, and logins are safe. Sent messages won’t go through until there’s available usage again.

If Settings > Usage shows you still have trial usage left, let me know and I’ll dig deeper.