Grok Bot Reset Failed - Computer stuck in a partial state

Support Bug Reports
1

Where does the bug appear (feature/product)?

Grok Bot

Describe the Bug

Grok Bot Reset Failed - Computer stuck in a partial state

Steps to Reproduce

My Grok Bot completely stopped responding (“Bot failed to respond”). I tried to reset the computer in the Updates settings, but it keeps showing the error:

“Reset failed. The reset couldn’t finish. Grok Bot’s computer may be in a partial state — retry to run the reset again.”

Retrying the reset does not work. Could you please help reprovision/recover the cloud computer for my account?

Expected Behavior

The cloud computer should reset successfully, clear the stuck state, and allow the Grok Bot to respond to new messages properly without instantly throwing error banners.

Screenshots / Screen Recordings

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Operating System

Windows 10/11
Other

Version Information

Grok Bot version: 0.68.1

Does this stop you from using Cursor

Sometimes - I can sometimes use Cursor

4

same here :frowning:

5

Same stopped working

11

Hi @CyberBot, thanks for your patience.

This is fixed now. The server-side issue that stopped your bots from replying was resolved earlier today, and we can see your bots answering normally again since then.

The “Reset failed” error came from a separate short server problem that has also cleared, so resets should work if you ever need one. You don’t need to reset anything for this.

If a bot still shows “Bot failed to respond”, quit and reopen Grok Bot and try again. If it keeps happening after that, reply here with roughly when it happened and we’ll take another look.