How to get a human reply from [email protected] instead of AI Support Assistant?

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1

Hi,

When emailing [email protected], I only get replies from “Cursor’s AI Support Assistant”.

Even after asking for human review / escalation, it still seems to be AI.

Questions:

  1. How can I get a real human support agent via email?

  2. Is there a specific subject line or keyword that routes to humans?

  3. If AI keeps looping, what’s the official next step?

Thanks.