I downloaded the software and installed it, but when I opened it, I encountered a crash error

Bug Report
1

Hi, thanks for reporting an issue with Cursor.

Before you report this, we’d appreciate if you can search this forum to see if this issue has already been reported.

If you have done so, please check this box.
on

Describe the Bug

I downloaded the software and installed it, but when I opened it, I encountered a crash error
This is a log report
2024-12-10 23:41:39.760 [info] update#setState disabled
2024-12-10 23:41:39.760 [info] update#ctor - updates are disabled as there is no update URL
2024-12-10 23:41:39.889 [error] CodeWindow: renderer process gone (reason: crashed, code: -1073741515)

Steps to Reproduce

I downloaded the software and installed it, but when I opened it, I encountered a crash error
This is a log report
2024-12-10 23:41:39.760 [info] update#setState disabled
2024-12-10 23:41:39.760 [info] update#ctor - updates are disabled as there is no update URL
2024-12-10 23:41:39.889 [error] CodeWindow: renderer process gone (reason: crashed, code: -1073741515)

Expected Behavior

This is a log report
2024-12-10 23:41:39.760 [info] update#setState disabled
2024-12-10 23:41:39.760 [info] update#ctor - updates are disabled as there is no update URL
2024-12-10 23:41:39.889 [error] CodeWindow: renderer process gone (reason: crashed, code: -1073741515)

Screenshots / Screen Recordings

cuo.png
cuo.png832×276 71.5 KB

Operating System

Windows 10/11

Current Cursor Version (Menu → About Cursor → Copy)

Version:0.43.6
vscode version:1.95.3

Additional Information

I downloaded the software and installed it, but when I opened it, I encountered a crash error
This is a log report
2024-12-10 23:41:39.760 [info] update#setState disabled
2024-12-10 23:41:39.760 [info] update#ctor - updates are disabled as there is no update URL
2024-12-10 23:41:39.889 [error] CodeWindow: renderer process gone (reason: crashed, code: -1073741515)

2

Hey, try starting Cursor in safe mode using the command cursor --disable-extensions. If this resolves the issue, it could be caused by extensions you might have imported during installation. In that case, consider reinstalling Cursor by following this guide:

3

After following your instructions, it still doesn’t work

4

I followed your instructions and it still doesn’t work.