I’m encountering the error: An unexpected error occurred

Support Help
1

I’m encountering the error:

Connection failed. Please try again, or contact support if the issue persists. Copy Request (197cc667-db8b-4d99-825f-f5957d750b63)

Could you please look into my account and advise on how to resolve this issue?
Thank you!

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5

Hey, I checked the logs for your Request ID. Your account looks fine. The requests reach our servers and the model responds, but the response doesn’t make it back to the client. The connection drops after about 30 seconds. This looks like network or ISP interference with long-lived connections, not an issue with Cursor or your account.

Try these in order:

  1. Settings > Network > HTTP Compatibility Mode → switch to HTTP/1.1
  2. Settings > Network > Run Diagnostics → send me the results here
  3. Turn off VPN or proxy if you’re using one. For a test, try a different network too, like a mobile hotspot. If it works there, that confirms it’s your current connection or ISP.

Start with HTTP/1.1. In cases like this, it usually fixes it. Let me know how it goes.