I still can't see my refund in my account

At the beginning of February, I returned my monthly pro membership with the condition of requesting a refund. Although it has been 10 days, I have not received any response and my refund has not been transferred to my account. Can you help me?

Hey, refunds are processed within 10 working days. If the money doesn’t reach your account, please contact us again via email, and we’ll check it.

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thank you very much!! if the refund is not made within 10 days, i’ll inform you.

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