Internet connection or VPN issue getting on chat

Bug Reports
1

Hi team,

I’ve been using Cursor successfully for the past two days on my office laptop without any issues. However, starting today, I’m consistently encountering the following error:

Connection failed. If the problem persists, please check your internet connection or VPN.

Here’s what I’ve already tried:

  • Disabled HTTP/2 by setting cursor.general.disableHttp2 to true
  • Cleared cache and local data
  • Tried logging in with a different email
  • Switched networks (Wi-Fi and mobile hotspot)
  • Verified my internet connection is working fine

Despite these steps, the issue persists. I’m suspecting that Zscaler or another corporate network policy might be blocking the app, but I’m not entirely sure.

Would appreciate any guidance or suggestions on how to resolve this.

Thanks in advance!

2

@danperks

3

Hey, have you got a request ID you can send over? That’ll help us know more here.

4

Connection failed. If the problem persists, please check your internet connection or VPN

(Request ID: cd270699-a116-4263-9371-1cdc0a2e07c9)

Please check as soon as possible. Cursor Pro has not been working for several days, and my subscription is going to waste.
I also mailed multiple threads regarding this. ZScalar policies upgraded on corporate laptop.
@danperks

5

Same. I’ve also uninstalled and reinstalled and turned off SSL self-signed certificate checking