Issue with connecting to the model provider in agent mode

Bug Reports
1

Where does the bug appear (feature/product)?

Cursor IDE

Describe the Bug

receiving below error so frequently, blocks me for a few hours daily.

We’re having trouble connecting to the model provider. This might be temporary - please try again in a moment.
(Request ID: 764656ce-5e17-4ab4-91f1-0cf1f8ba2f10)

Steps to Reproduce

running commands via agent, and agent flow is broken with “We’re having trouble connecting to the model provider. This might be temporary - please try again in a moment.”

Operating System

MacOS

Current Cursor Version (Menu → About Cursor → Copy)

Version: 1.7.44 (Universal)
VSCode Version: 1.99.3
Commit: 9d178a4■■■89981b62546448bb32920a8219a5d0
Date: 2025-10-10T15:43:37.500Z (2 days ago)
Electron: 34.5.8
Chromium: 132.0.6834.210
Node.js: 20.19.1
V8: 13.2.152.41-electron.0
OS: Darwin arm64 25.0.0

For AI issues: which model did you use?

auto

For AI issues: add Request ID with privacy disabled

(Request ID: 764656ce-5e17-4ab4-91f1-0cf1f8ba2f10)

Does this stop you from using Cursor

Sometimes - I can sometimes use Cursor

2

Hey, this might be a temporary issue. Could you try starting a new chat and see if that resolves the problem?

3

hello Deanrie, this is not temporary, I am experiencing it everyday, which is frustrating and impacts efficiency drastically,give I am using cursor for efficiency this is not good. I am expecting agent handle this, in my scenario I am using Auto for models, when experiencing a model connectivity issue agent can switch to another model and continue the process.
when I start a new chat, I am losing all the context, if I resume it doesnt fix the issue, so starting new chat is not a solution.

4

Thanks for the info. We’ll check it.

5

Same for me today, connects and then doesn’t. In agent mode, using Auto mode.

Request ID: d47c3b60-614e-49b1-9bce-b827e1301c21
{“error”:“ERROR_OPENAI”,“details”:{“title”:“Unable to reach the model provider”,“detail”:“We’re having trouble connecting to the model provider. This might be temporary - please try again in a moment.”,“additionalInfo”:{},“buttons”:,“planChoices”:},“isExpected”:false}
ConnectError: [unavailable] Error
at QWl.$endAiConnectTransportReportError (vscode-file://vscode-app/tmp/.mount_Cursorzu3pbP/usr/share/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:7349:371721)
at bMr._doInvokeHandler (vscode-file://vscode-app/tmp/.mount_Cursorzu3pbP/usr/share/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:489:35946)
at bMr._invokeHandler (vscode-file://vscode-app/tmp/.mount_Cursorzu3pbP/usr/share/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:489:35688)
at bMr._receiveRequest (vscode-file://vscode-app/tmp/.mount_Cursorzu3pbP/usr/share/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:489:34453)
at bMr._receiveOneMessage (vscode-file://vscode-app/tmp/.mount_Cursorzu3pbP/usr/share/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:489:33275)
at cEt.value (vscode-file://vscode-app/tmp/.mount_Cursorzu3pbP/usr/share/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:489:31369)
at _e._deliver (vscode-file://vscode-app/tmp/.mount_Cursorzu3pbP/usr/share/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:49:2962)
at _e.fire (vscode-file://vscode-app/tmp/.mount_Cursorzu3pbP/usr/share/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:49:3283)
at ddt.fire (vscode-file://vscode-app/tmp/.mount_Cursorzu3pbP/usr/share/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:7334:12154)
at MessagePort. (vscode-file://vscode-app/tmp/.mount_Cursorzu3pbP/usr/share/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:9402:18292)

6

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