I've got this error how to fix this

Account & Billing
1

Where does the bug appear (feature/product)?

Background Agent (GitHub, Slack, Web, Linear)

Describe the Bug

Request ID: f6631ab1-7c58-4adc-b535-2fce6acbe62d

{"error":"ERROR_CUSTOM_MESSAGE","details":{"title":"Too many free trials.","detail":"Too many free trial accounts used on this machine. Please [upgrade to pro](https://www.cursor.com/pricing). We have this limit in place to prevent abuse. Please let us know if you believe this is a mistake.","additionalInfo":{},"buttons":[],"planChoices":[]},"isExpected":true}
ConnectError: [resource_exhausted] Error
    at kZc.$endAiConnectTransportReportError (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:6330:408452)
    at HPo._doInvokeHandler (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:7180:11314)
    at HPo._invokeHandler (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:7180:11056)
    at HPo._receiveRequest (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:7180:9818)
    at HPo._receiveOneMessage (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:7180:8635)
    at yPt.value (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:7180:6727)
    at _e._deliver (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:49:2962)
    at _e.fire (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:49:3283)
    at Xmt.fire (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:6315:12156)
    at MessagePort.<anonymous> (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:8972:18439)

Steps to Reproduce

i think this issue is happend because i switched my account to another. then this came i don’t know why

Operating System

MacOS

Current Cursor Version (Menu → About Cursor → Copy)

Version: 2.1.26
VSCode Version: 1.105.1
Commit: f628a4761be40b8869ca61a6189cafd14756dff0
Date: 2025-11-24T05:39:06.655Z (1 wk ago)
Electron: 37.7.0
Chromium: 138.0.7204.251
Node.js: 22.20.0
V8: 13.8.258.32-electron.0
OS: Darwin arm64 24.6.0

For AI issues: which model did you use?

claude 4.5 sonnet

Does this stop you from using Cursor

No - Cursor works, but with this issue

2

Wouldn’t say its a bug, it tells you exactly:

{"error":"ERROR_CUSTOM_MESSAGE","details":{"title":"Too many free trials.","detail":"Too many free trial accounts used on this machine. Please [upgrade to pro](https://www.cursor.com/pricing). We have this limit in place to prevent abuse. Please let us know if you believe this is a mistake.","additionalInfo":{},"buttons":[],"planChoices":[]},"isExpected":true}

Are you using a trial account or did you upgrade?

Email: [email protected]

3

i’m just using a trial version just for now bro. how can i get rid of this

4

Hey, thanks for the report. The error means: too many trial accounts have been used on this device. The backend blocks access to AI (resource_exhausted) and asks to get Pro - the limit is to protect against abuse. Switching accounts on the same device doesn’t lift the limit.

8

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