New business subscription not activating

Hi, I am having trouble upgrading to the business plan.

I’ve taken the following steps:

  • logged into my existing Pro cursor profile, attempted to upgrade to business. My card was charged successfully and my bank shows 3 pending transactions. I have not gotten any confirmation emails.

Before realizing that my bank was charged, I thought there may be an issue with the upgrade process to business tier.

I then created a new fresh profile, subscribed directly to business tier with a new card. My card was successfully charged.

In both instances, there are no changes to my account subscription tier present in the user settings. No changes to either profile in Cursor IDE.

I now have 4 charges for business tier, across 2 different profiles and none are successfully upgraded to the appropriate tier.

What’s the best way for me to get this resolved?

This problem has been resolved. Thanks team fore the quick response