I have login problem. When I clicking forget password to try to receive reset email, it just not appeared. Since I have plan paid check email with this address so I believe it should be the correct email account.
BUT
After I email to cursor
No one reply me
Time after time
Why?you guys just receive the money and abandon the customer???
I like cursor and I am so disappointed!
Hey really sorry to hear this. What is your email/authentication method?
I have the same issue. I have a paid plan but forgot the email I use to subscribe! and the does not seem to be a way to find out. Please help!
You should have gotten a note from us when you subscribed. Can you search for that to figure out which account it is?
Should be titled āWelcome to Proā or similar. From an @cursor.so email.
Iāve already done many search on all my account and canāt find any communication references. Nonetheless, I was able to find my account by trying all of them.
Thanks
I have the same issue.
could you please help me?
I have 2 accounts with the same email.
one subscribes pro and the other is free .
I tried to reset my password with paid account, but I couldnāt receive the email.
so , I created free account with the same email address(How Can I do this ?)
Apparently they use auth0 (like OpenAI ChatGPT) https://auth0.com/
But what Iāve noticed is that they treat email auth and Github account auth differently, even though youāre using the same email address for both auth.
I noticed that yesterday when creating an account with my email address, I forgot I had created it a while ago with the GitHub account way, so they offered me to merge both accounts which I did. And there was no issue for me.
But yeah Iāll say itās a weird (?) way of using auth0 that is unusual? Could it be confusing for some? I donāt know, Iām not an auth0 expert.
Thanks myriam.
now problem solved.
I signed up with google last time but, this time i was trying to sign in with my email(same address tho).