No Response from Cursor Pro Support – Subscription Cancellation & Due Amount

[sudipnext]

Hello everyone,

I emailed Cursor Pro Support on Thursday, February 13, 2025, requesting cancellation of my subscription and removal of the due amount ($20) from my account (Invoice #96B7FF91-0003). I haven’t used single request from that day. However, I haven’t received any response from them yet.

Since my payment attempt failed due to insufficient funds, I do not wish to continue with the premium service and want to ensure I am not charged in the future.

Has anyone else experienced delays in responses from Cursor Pro support? How long does it typically take for them to reply? Should I send a follow-up email or try reaching out through another channel?

Any advice would be appreciated

[deanrie]

Hey, you can cancel your subscription yourself by going to your account and clicking the “Manage Subscription” button, where you can cancel it. As for the refund, you will be contacted.

[sudipnext]

Done that already for the next month but i want to remove for the current month and there is no way in there to remove it. Can you Please review the email. I am getting emails daily reminding the payment was unsuccessful. I don’t want to continue using that but the stripe web-hook is sending me email daily. How many no.of days does it take for cursor to reply a simple email?