I sent an email on 12.16, 17 requesting a refund for my annual subscription, but I haven’t received any response yet. I wanted to follow up here on the support forum to ensure my request is seen.
To summarize my situation:
I recently purchased an annual subscription to Cursor IDE
My company has now offered to provide me with a corporate subscription
I’m requesting a refund for my personal subscription so I can switch to the corporate account
I really enjoy using Cursor IDE and plan to continue using it through my company’s subscription. I would greatly appreciate if someone could help process my refund request or at least provide an update on the status.
Previous email was sent to: [REDACTED] Date sent: 12.16
Sorry for the delay in getting back to you via email!
The first (and only) email I can find from you was sent on the 16th, and would’ve been replied to today - we have a backlog of emails we are working through unfortunately.
I’ll reply to you via email in the next few minutes.
Have you checked the billing area of your Cursor account, as depending on your region, there is the option to cancel and refund your subscription on your own?
However, we always consider requests from when we received your communication, regardless of our backlog or wait times for a response, so don’t worry about the time it takes us to get back to you!
Thanks. I’ve been trying that but always receive an error from Stripe. I made the payment and almost immediately tried to cancel but wasn’t able to. Today I still get the same error.
Hi @danperks I recently canceled my subscription associated with my email REDACTED and requested a refund. The refund was successfully credited to my account. However, I noticed that immediately after the refund was processed, the same amount was charged again.
Could you please look into this issue and process the correct refund? I have sent an email using REDACTED yesterday
Can you help me urge it? I have been sending it for a long time and have not received a reply or refund. I have already sent three emails and I am worried that you may not have received them
The specific billing information has been sent to the recipient via email: [email protected] But I haven’t received a reply yet, so I came here for help
Dear,Hi.
May I ask where do you find this page? Because when I try to cancel I only saw the first line- ‘Cancle subscription‘ but no ’ Cancel and refund subscription’. Thanks in advance if you could provide any help
I am sorry to trouble you, but I have the same issue: it has been over a week since I sent my refund request email, and there has been no response. I am unsure how to proceed.
On April 12th, I purchased a one-month Business subscription. I immediately attempted to cancel the subscription that same day but could not find the cancellation/refund option. Therefore, on April 13th, I sent an email requesting a refund, but I have yet to receive any reply.
The reason for the refund is that my company previously failed to purchase the Business subscription via Alipay. I resolved this issue by linking a credit card to another account, making this current account unnecessary. As shown in the attached screenshot, this account has not been used since the purchase.
