I sent an email on 12.16, 17 requesting a refund for my annual subscription, but I haven’t received any response yet. I wanted to follow up here on the support forum to ensure my request is seen.
To summarize my situation:
I recently purchased an annual subscription to Cursor IDE
My company has now offered to provide me with a corporate subscription
I’m requesting a refund for my personal subscription so I can switch to the corporate account
I really enjoy using Cursor IDE and plan to continue using it through my company’s subscription. I would greatly appreciate if someone could help process my refund request or at least provide an update on the status.
Previous email was sent to: [REDACTED] Date sent: 12.16
Sorry for the delay in getting back to you via email!
The first (and only) email I can find from you was sent on the 16th, and would’ve been replied to today - we have a backlog of emails we are working through unfortunately.
I’ll reply to you via email in the next few minutes.
Have you checked the billing area of your Cursor account, as depending on your region, there is the option to cancel and refund your subscription on your own?
However, we always consider requests from when we received your communication, regardless of our backlog or wait times for a response, so don’t worry about the time it takes us to get back to you!
Thanks. I’ve been trying that but always receive an error from Stripe. I made the payment and almost immediately tried to cancel but wasn’t able to. Today I still get the same error.
