Only the Marketplace can connect successfully (200 OK), but other core services (such as API, Chat, etc.) cannot connect

Support Bug Reports
1

Describe the Bug

Everything was working normally before today. When I asked the cursor a question, it failed to display the problem and there was no response. The previous normal conversation also showed no records. The “codemoss” in the bottom-right corner kept loading. Even after uninstalling and reinstalling, it’s still the same.

Steps to Reproduce

I’m a Pro user and there should be no limit problem. I let my friend log in to my account on his computer, and it’s normal for him to ask questions. So I click “run diagnostic”,the panel shows: Only the Marketplace can connect successfully (200 OK), but other core services (such as API, Chat, etc.) cannot connect.

Operating System

Windows 10/11

Current Cursor Version (Menu → About Cursor → Copy)

Version: 1.6.45 (system setup)VSCode Version: 1.99.3Commit:3ccce8f55d8cca49f6d28b491a844c699b8719a0Date:2025-09-22T18:22:38.013Z(1 wk ago)Electron: 34.5.8
Chromium: 132.0.6834.210Node.js: 20.19.1
V8:13.2.152.41-electron.0OS: Windows NTx64 10.0.26100

For AI issues: which model did you use?

all in

Additional Information

I remember updating the cursor, but I don’t remember whether the problem occurred before or after the update.I’ve deleted and reinstalled the cursor several times, but the cursor is no longer usable. I use Clash windows(rules pattern).

Does this stop you from using Cursor

Yes - Cursor is unusable

2

Thanks for the report. Can you please check if you’re still facing this issue on the latest version 1.7.x?
You can get the latest version from Download · Cursor

3

Same issue on my mac. Only Marketplace connects.

Version: 1.7.46
VSCode Version: 1.99.3
Commit: b9e5948c1ad20443a5cecba6b84a3c9b99d62580
Date: 2025-10-14T01:21:46.830Z
Electron: 34.5.8
Chromium: 132.0.6834.210
Node.js: 20.19.1
V8: 13.2.152.41-electron.0
OS: Darwin arm64 24.6.0

Chat:
[2025-10-15T05:24:49.706Z] Starting stream [2025-10-15T05:25:20.207Z] Error: Error: Error in the connect call.{“name”:“ConnectError”,“message”:“[unknown] Network disconnected”,“code”:2,“metadata”:{},“details”:,“cause”:{},“stack”:“ConnectError: [unknown] Network disconnected\n\tat o.from (/Applications/Cursor.app/Contents/Resources/app/extensions/cursor-always-local/dist/main.js:2:739981)\n\tat /Applications/Cursor.app/Contents/Resources/app/extensions/cursor-always-local/dist/main.js:2:1095757\n\tat runNextTicks (node:internal/process/task_queues:60:5)\n\tat listOnTimeout (node:internal/timers:545:9)\n\tat process.processTimers (node:internal/timers:519:7)\n\tat async kDt.$callAiConnectTransportProviderStream (file:///Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/api/node/extensionHostProcess.js:161:1576419)”}

Agent:
[2025-10-15T05:24:49.712Z] Starting stream [2025-10-15T05:24:49.713Z] Pushing first message [2025-10-15T05:25:20.215Z] Error: Error: Error in the connect call.{“name”:“ConnectError”,“message”:“[unknown] Network disconnected”,“code”:2,“metadata”:{},“details”:,“cause”:{},“stack”:"ConnectError: [unknown] Network disconnected\n\tat o.from (/Applications/Cursor.app/Contents/Resources/app/extensions/cursor-always-local/dist/main.js:2:739981)\n\tat /Applications/Cursor.app/Contents/Resources/app/extensions/cursor-always-local/dist/main.js:2:1095757\n\tat runNextTicks (node:internal/process/task_queues:60:5)\n\tat listOnTimeout (node:internal/timers:545:9)\n\tat process.processTimers (node:internal/timers:519:7)\n\tat async E.stream

4

Same issue, have you solved it?

5

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