Payment successful but still on free plan

Bug Reports
1

I am currently facing same issue. I was initially on the free pro plan, after it expired cursor tried charging my card but due to insufficient funds it failed.

i loaded my card and went on cursor to make payment which was successful but my status is still on the free plan. I have logged out and logged in countless times. I have sent an email to [email protected] but there is not reply. Im working on a project and really need cursor to complete the work asap. Can anyone help.

2

I have the same issue i had free trial that ended in 26/10/2025 and i paid the invoice today to continue using cursor pro but it says I’m still on free plan

I tried to contact cursor team on [email protected] but nothing no reply please if you can help me with this

3

I have the same issue i had free trial that ended in 26/10/2025 and i paid the invoice today to continue using cursor pro but it says I’m still on free plan

I tried to contact cursor team on [email protected] but nothing no reply please if you can help me with this

4

I’ve sent you both a DM.

5

The same issue problem

6

Hi. I have exactly same problem here. Can you help?

1 Like
7

@mozenkov @Serhii1 I’ve sent you a DM.

8

I also have the same issue. Please help.

1 Like
9

Same issue here

1 Like
10

I have the same issue, in my Visa card : they charged me automatically after adding fund but there is no invoce stripe so i am still in free plan.
@condor can you help me please ?

1 Like
12

Thank you all for posting, I reached out to each via DM.

Please tag me with @condor if you have such a case here so I get a notification.

14

@condor same issue with “free plan”

1 Like
15

@condor I also have same issue

17

Sent DM to all.

19

@condor Please check my account. I receive a dm that i my issue is fixed while it is not i still see the free plan even though i loged out and logged in mulitple times.

20

I sent you a DM asking for details.

21

Hi @condor, could you please help me as well?

I’m having the same issue — I paid for Cursor Ultra today (Invoice IOVFZMV1-0007, $200, issued Nov 4, 2025), but my account still shows as being on the free plan.

I’ve already emailed [email protected], but haven’t received a response yet.

22

@condor , I received an email saying that they fixed my issued. But it still shows in the dashboard that i am in Free Tier… even if i loggeg in and out several times… just as @Hazrat_Ali also did..

1 Like
23

Hi @condor , I’m having the same issue. I just paid the dues but am still on the free plan.

1 Like
24

@condor hi, i have same issue, paid but still on free plan.

1 Like