[Pro User] Cursor Agent Loading Issues - Unable to Access Cursor Studio

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I am writing as a Cursor Pro subscriber experiencing critical issues with the Cursor Agent functionality that is preventing me from accessing Cursor Studio and using core Pro features.

Issue Summary

  • Problem: Cursor Agent window fails to load completely
  • Impact: Cannot access Cursor Studio or Background Agent features
  • User Type: Cursor Pro subscriber
  • Duration: Since today 3:30 PM (approximately 1.5 hours ago)

Specific Symptoms

  1. Agent Loading Failure: The Agent interface shows indefinite loading or gets stuck on “Generating” status
  2. Studio Access Blocked: Unable to access Cursor Studio due to Agent loading issues
  3. Settings Inaccessible: Cannot modify Cursor settings through normal interface
  4. Background Agent Unavailable: Pro-tier Background Agent features are not functional

Technical Details

  • Operating System: macOS
  • Cursor Version: Latest version
  • Network Environment: Corporate network
  • Error Messages: No specific error messages displayed

Troubleshooting Steps Already Attempted

  • âś… Tried accessing through web browser interface
  • âś… Attempted CLI commands (cursor --safe-mode, cursor --disable-extensions)
  • âś… Modified settings.json directly with HTTP/2 disabled
  • âś… Cleared cache and restarted application
  • âś… Checked network diagnostics in Cursor settings
  • âś… Tested with different network connections

Business Impact

As a Pro subscriber, these issues are significantly impacting my development workflow:

  • Unable to utilize paid Background Agent features
  • Cannot access Cursor Studio for advanced coding tasks
  • Limited to basic IDE functionality despite Pro subscription

Request for Support

Given that I am a paying Pro subscriber, I would appreciate:

  1. Priority assistance to resolve these Agent loading issues
  2. Alternative access methods to Background Agent features while the main interface is being fixed
  3. Temporary workarounds or beta access to alternative interfaces
  4. Direct technical support from your Pro user support team

Additional Information

I understand that Cursor recently launched web app functionality for Pro users. If there are alternative ways to access Background Agent features through web interface or other channels while this issue is being resolved, please provide guidance.

I’m available for any additional debugging information you might need, including:

  • System logs
  • Network diagnostic reports
  • Screen recordings of the issue
  • Configuration files

Thank you for your attention to this matter. As a Pro subscriber, I look forward to your prompt response and resolution.

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hi @user170 and thank you for the detailed report, could you please post your Cursor version, from Cursor > About Cursor.

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Final Solution That Worked

The problem was solved through a two-step approach:

1. Project Optimization with .cursorignore

2. Cache Clearing

rm -rf ~/Library/Caches/Cursor/
rm -rf ~/Library/Application\ Support/Cursor/User/workspaceStorage/

Key Insights Discovered

  1. File count matters more than total size for Agent performance
  2. Hidden node_modules in subdirectories (plugins/*/node_modules/) weren’t being excluded
  3. Source map files (*.map) were consuming significant resources
  4. Large binary files (esbuild executables, images) caused indexing issues

Recommendations for Other Users

For Large Project Users:

  1. Create comprehensive .cursorignore immediately
  2. Monitor file count: Keep under 10,000 files when possible
  3. Exclude source maps and build artifacts aggressively
  4. Use pattern matching (**/node_modules/) for nested directories

For Cursor Team:

  1. Add file count indicator in settings for project optimization
  2. Provide .cursorignore templates for common frameworks (Backstage, React, etc.)
  3. Consider file count warnings when projects exceed recommended limits
  4. Add “Clear Project Cache” option in troubleshooting menu

Lessons Learned

What seemed like a network/HTTP/2 issue was actually a project optimization challenge. The troubleshooting journey helped rule out:

  • Network connectivity issues
  • Corporate firewall problems
  • HTTP/2 configuration
  • DNS resolution

And led to the real solution: intelligent file exclusion and cache management.

Thank You

Thank you for the responsive support and guidance. The HTTP/2 troubleshooting suggestion, while not the final solution, helped eliminate network variables and pointed us toward project-specific optimization.

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