Recurring VPN Errors without fallback

Where does the bug appear (feature/product)?

Cursor IDE

Describe the Bug

This is a major critical issue happening for the past several months, casual VPN Errors which completely crash the agent (do not prevent to continue), that prevents large logic transitions, halting development and sometimes regressing for hours and days.

I’m not sure if it’s my machine alone or not, but I’m running a pretty standard windows machine. the real issue here is not the VPN Errors themselves it’s the UX handling them, it’s not allowing any fallback to get a summary for the new agent! that’s a critical issue because during transitions you really need some sort of data from the old to be forwarded, and it’s impossible to select long texts (another source of bugs but that’s for a different topic) so selecting the entire chat conversation is sub optimal to say the least.

I’m dealing with such recurring issues while writing this, it’s very frustrating, hoping for a quick resolution.

otherwise kudos

Steps to Reproduce

develop

Expected Behavior

it should not crash on VPN Errors, and if it does it should allow the user a way to easily duplicate at least a summary of the chat to a new agent.

Operating System

Windows 10/11

Current Cursor Version (Menu → About Cursor → Copy)

Version: 2.0.69 (system setup)
VSCode Version: 1.99.3

For AI issues: which model did you use?

auto

Does this stop you from using Cursor

Yes - Cursor is unusable

vpn error is generic its backend issues. do you lose access to chat history on updates as well?

hi @user539 and thank you for the bug report.

Kindly update first to latest version we are on 2.1 at the moment.

Please check Settings > Network > Run Diagnostic and report any errors shown there.

All unavailable…

Currently we do have an service degradation, see Forum header notice.

However once that is resolved it would be good to know if you still have the issue