Grok Bot will not load past the black window with a white loading circle in the center. Same hang on desktop and iOS. Restarting the app does not help. I am not using a VPN.
This started earlier today on iOS, then the desktop app hit the same screen. The UI never appears, so I cannot open Settings, Recover, Update, or Reset from the app.
Troubleshooting already tried
Fully quit and relaunch (not just close the window)
No VPN
Waited on the loading screen after restart
Steps to Reproduce
Steps to reproduce:
Open the app
“Setting up Grok Bot’s Computer”
Little grok bot guy turns into a solid white dot and just hangs
This one’s on our side, not anything with your network or your installs. The cloud computer that runs your bots became unresponsive on our end, so the app was left waiting for it on every device, which is why both your PC and your iPhone showed the same loading screen.
We’ve restored it. Your bots and conversations are kept in a synced backup, so they should come back with it.
To reconnect: fully quit Grok Bot (right-click the tray icon and choose Quit rather than just closing the window), reopen it, and give it a minute. On your iPhone, close the app fully and reopen it.
If it still gets stuck after that, reply here and we’ll take another look.
Appears to be working now thank you very much. Is there any chance of me getting a reset credit since I was bugged when that reset went out to everyone recently?
@Ronald_Naners glad it’s back up. For the credit question, that’s best handled over email, drop a note to [email protected] from your account address and the team can look into it.
@Parammehta@Raul_Mena_Montes you’re hitting the same thing, a cloud computer that went unresponsive on our side. It’s handled per account, so please email [email protected] from your account address and the team can look into your specific computer. Please don’t Reset or reinstall in the meantime, it can slow the recovery.
