Stuck on max image error

[branzinho]

Where does the bug appear (feature/product)?

Cursor IDE

Describe the Bug

I started a conversation and provided some images. Then it complained with this “One or more images exceed the maximum allowed dimensions for the model provider. Maximum dimension: 2000 pixels.”. I then provided a smaller image and get the same error. Tried another message without an image and still the same error. Tried going back to a message before the error clicking Duplicate Chat to see if I can continue from there but getting the same error. Basically there is no way to continue the conversation.

Steps to Reproduce

Provided an image that was apparently too large and got this message “One or more images exceed the maximum allowed dimensions for the model provider. Maximum dimension: 2000 pixels.”. As described above any step I take I keep getting the same error and cannot continue with the converstaion.

Operating System

MacOS

Current Cursor Version (Menu → About Cursor → Copy)

Version: 2.1.48
VSCode Version: 1.105.1
Commit: ce371ffbf5e240ca47f4b5f3f20efed084991120
Date: 2025-12-04T19:26:27.263Z
Electron: 37.7.0
Chromium: 138.0.7204.251
Node.js: 22.20.0
V8: 13.8.258.32-electron.0
OS: Darwin arm64 25.1.0

Does this stop you from using Cursor

Sometimes - I can sometimes use Cursor

[deanrie]

Hey, thanks for the report. It looks like the chat got stuck in an invalid state after a large image.

Please check:

1. Fully close Cursor and start it again.
2. Create a new chat manually (not Duplicate Chat), send a short text without images.
3. Change the model in the chat header and try sending the text again.
4. If you need to send an image, make sure both width and height are ≤ 2000 px, try JPG, and use a smaller file size.

If the error shows up again, please send:

• The model name and provider in the problematic chat
• A screenshot of the error
• The dimensions and format of the images you tried
• The Request ID from the error message: chat menu (top right) > Copy Request ID
• Console errors: Help > Toggle Developer Tools > Console (screenshot or copy-paste)

Additionally, if it’s convenient, export the problematic chat: Export | Cursor Docs and attach the file. This will help us reproduce and fix it quickly.

[M_Ahmad]

Hello

Thank you very much it is very knowledgeable to fix my issue but I want to work in the same workspace because I have already discussed everything with cursor about my project and in this chat we have decided what and how to do so if I work in new chat how ai will understand it??

Thank you

[deanrie]

Thanks, I understand the need to keep context. Here’s a temporary workaround to keep working without the stuck chat:

1. Export the problematic chat: Export | Cursor Docs and write a brief summary of decisions and goals.
2. Create a new chat and paste that summary.
3. Attach important files and code sections via @Files: https://cursor.com/docs/context/mentions

Please let us know if you can continue after these steps.

[M_Ahmad]

Okay thank you

I am trying now and will share you my results.