The cursor is stuck on the loading prompt during installation

Support Bug Reports
1

When installing Cursor, it kept getting stuck on the loading prompt, and the problem persisted even after restarting. I was using it fine, but it suddenly got disconnected today, so I logged in again. After that, when I returned to the program window, I found that it needed to be updated, and discovered this situation. Then I had to uninstall it, and then re-download the latest version from the Cursor official website and install it, but the problem persisted.

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2

Same issue here..Got logged out of account today (was working fine till yesterday). I reinstalled it, but I still get stuck on the loading page.

3

Hey guys, are you able to hit CMD+P at this point, or is that not even working?

Also, can you try installing an older version from Downloads | Cursor - The AI Code Editor and see if this is a new issue?

4

Ctrl + P does work, but the UI is still stuck on the Loading page. I was logged into a remote server previously, so when I close the cursor window, I get the remote server error. Will update if the previous version is working as expected.

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6

Can you try to do Ctrl + Shift + P and run the Developer: Toggle Developer Tools. Then go to the Console tab, clear it with the :prohibited: symbol, reload the window with Ctrl + R, then send a screenshot of any errors that show up in the console there?

7

There are no errors after clearing the console initially. On reload, there are some errors in the console (probably related to the remote server connection error?)

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8

I haven’t tried this method. However, the last time I waited for it to load for a long time (the window was always open), it suddenly loaded the main window interface of the program, and everything was normal again. This problem is so strange, I don’t know what the reason is. I remember that once after opening a new window, the program prompted to update, I “confirmed” it, and then I found this problem, but after I uninstalled it, I downloaded the latest version from the official website and installed it, and this bug still existed. Fortunately, there is no problem now.

9

Yes, Indeed. It was working fine till yesterday, I opened it today and I was greeted with the login page. After logging in, I was stuck on the loading page for more than 10 minutes. I reinstalled Cursor 1.0.0 again, but the issue still persists. This seems to be a UI problem because I can still see all my files on the remote server with Ctrl + P, but can’t get the editor page to open.

11

Yes! I suspect that the UI loading theme style may be too slow to load.

12

I could finally get the editor page loading after about an hour or so. Hopefully, this issue does not crop up again.