Unable to sign in

Support Bug Reports
1

I have a pro subscription but am am unable to sign in to cursor. I am on a Apple M1 Max running Sonoma 14.5. Here is what I have tried:

  • logout of cursor and sign back in (this is where it started)
  • launch sign in from cursor tab and Cursor settings > General > Account
  • uninstall and reinstall cursor
  • restart computer, reinstall cursor
  • launch sign in with these browsers
    • Arc
    • chrome
    • firefox
    • safari

Any help would be greatly appreciated!

2

Have tried using a completely different computer and still can’t login, believe there is something broken with my account. What should I do with the remaining year of my pro subscription if I can’t use it?

3

Have also emailed [email protected] a couple times and heard nothing back. This is a rough way to treat your paying customers. It’s ok, I’m getting vscode working with Cody/supermaven/claude-dev but really liked this product while I could access it.

5

same here… constant crashes and Composer not working 10-20% of the time…

6

Just chiming in to say that I am experiencing the same behavior.
Sign in functionality is broken, and getting connection failed in the IDE.

7

started working again for me :+1:

8

Account is working again, thanks!

1 Like
9

应该是登录界面浏览器的问题,我是设置了edge为默认浏览器,可能因为我本来对edge的设置所以一直没办法跳转到登录页面,后来换了chorm为默认浏览器就可以打开登录窗口了,搞了一下午终于解决了MD

10

I’m having the same issue right now. unable to login after paying for pro

11

Hey, do you mean that the app itself will not sign in?

If so, I’d recommend trying a couple other browsers, by setting them as your default and attempting to log in using those.

12

You are correct; using Chrome as the default browser is fine.

13

I’ve been trying to sign up on cursor but I’m unable to both signup or sign in.

14

My friend, I’m just the opposite of you.