The chat feature is not working, and I cannot log in

Bug Reports
1

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Describe the Bug

About ten days ago, I updated Cursor to version 0.43.6. Since then, both the chat and Composer features have completely stopped working. When I try to send a chat message, “…” briefly appears, but it quickly returns to the initial state without any response.

I reached out to support via email about this issue, and they suggested, “Try signing out and signing back in.” However, after signing out, I found that I could no longer log back in.

Here are the steps I followed:

1.On the Cursor settings screen, I clicked “Sign in.”
2.The Cursor Auth screen appeared, asking if I wanted to log in, so I clicked “Yes, Log In.”
3.I was redirected back to the Cursor app, but I remained in a signed-out state.

As a result, the chat input now shows “Log In” when pressing Enter, and I am completely unable to test or use any features.

I emailed support again about this problem, but I have yet to receive any response.

Additional Information: Today, I updated to version 0.44.3, but the issue persists.

Steps to Reproduce

I have described the issue in the “Describe the Bug” section.

Expected Behavior

1.Successfully sign in
2.Enable the chat feature

Operating System

MacOS

Current Cursor Version (Menu → About Cursor → Copy)

バージョン: 0.44.3
コミット: 1.93.1
日付: 4cabe4501c19546ecce8b6afbf17d76b743bf410
Electron: 2024-12-18T20:45:11.019Z
ElectronBuildId: 30.5.1
Chromium: undefined
Node.js: 124.0.6367.243
V8: 20.16.0
OS: 12.4.254.20-electron.0

Additional Information

Pay attention to Chromium: undefined.

2

Hey, try clearing the cache by following this guide. Let us know here if it helps or if you have any other questions.

3

After clearing the cache, the settings were reset, so I reconfigured everything from the beginning. However, during the sign-in process, I still couldn’t sign in and ended up stuck in a loop.

4

As a last resort, I deleted all related files and downloaded the installer from the official website to perform a fresh reinstallation. However, I still couldn’t proceed beyond the sign-in screen, making it impossible to access the editor at all.

スクリーンショット 2024-12-20 19.53.25
スクリーンショット 2024-12-20 19.53.251014×757 49.8 KB

5

Which browser are you using? This issue has occurred before when Safari is set as the default. If that’s your case, try temporarily setting Chrome as your default browser.

6

My default browser is Chrome. The version I am using is 131.0.6778.205 (Official Build) (arm64).

After reinstalling, it seems that Chromium was installed successfully.

Version: 0.44.5
VSCode Version: 1.93.1
Commit: 1d610252e6812bf33245763f0742a534fd0f1d90
Date: 2024-12-20T00:02:28.554Z
Electron: 30.5.1
Chromium: 124.0.6367.243
Node.js: 20.16.0
V8: 12.4.254.20-electron.0
OS: Darwin arm64 23.5.0

7

Based on your suggestion, I tried signing in using Safari instead. However, the issue remains unresolved.

8

Could someone please help me find a solution to this problem?

Here’s what I’ve tried so far:

1.Clean installation of Cursor
2.Switching browsers
3.Clearing browser cache

However, none of these methods resolved the issue, and I still cannot sign in.

I found several similar issues discussed on forums, but none of them seem to provide a clear solution.

9

Also, I’m not using any special network setups like a VPN.