"User is unauthorized" for Annual Paid Subscriber

Discussion
1

I am an annual paid subscriber and have been using the service without any problems until today. However, when I tried to access my account, I received the error message “User is unauthorized”.

email address：[email protected]
Request ID ：015838f0-b513-4253-a5c0-4b244279e55d

I have tried basic troubleshooting steps such as clearing my browser cache and cookies, and logging in again, but the problem persists.

Given that I have paid for an annual subscription, I rely on the uninterrupted use of the service. I would greatly appreciate it if you could look into this matter urgently and guide me on how to resolve this issue.

If there are any further steps I need to take on my end, please let me know.

2

Hey, it looks like this may be a query related to your account billing - if so, the forum is not the best place for this query.

Please drop an email to [email protected] if you have any billing issues.

If you have already sent an email, please be patient - one of the team will get back to you soon!

3

I’m extremely disappointed with the slow progress of resolving my issue. I’ve been waiting far too long for a solution. As a paying customer, I deserve prompt attention.

4

“soon” is ‘undefined’ on their system!!!

5

They’re blocking all emails except for @gmail.com addresses. I don’t get it. I had the same issue with my Outlook account yesterday, so frustrating that I don’t even want to buy it anymore. I’d rather use free cursor tools from those Chinese guys.