Where is the Cursor team?

Discussion
1

There’s a lot of frustration in this forum. Many many topics are created about Cursor’s shortcomings and outright failings, and the Cursor team don’t seem to be willing to respond to any of it.

I know that they’re busy working on the product, yeah, but if they’re not going to respond to us here then what’s the point of the forum? All it looks like it’s currently good for is fomenting a general bad vibe around the product, because we’re all complaining about stuff and no one is there to balance out the discussion.

To quote the “Welcome to the Cursor Forum” topic:

I don’t expect every single post to get a response, but there’s just so many complaints here that the team need to start paying attention and to try and do something to reassure us that they’ve at least heard us.

So far I’ve seen nothing. New releases come out. The same complaints remain. New ones emerge. And we just get silence.

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2

What about e-mail support? They used to answer there, but seemingly not anymore. At least over the forum there’s a chance someone else will answer…

Usually one of the big differences between free and paid versions is support, is it not like this here? It might explain why the Pricing doesn’t mention Support.

3

Hey, we see all messages, even if they are unanswered, at least the critical errors. I always notify our developers about them. Is there anything we should pay attention to at the moment? Or maybe you have any suggestions?

4

Hi Dean, thanks for the reply.

It’s not about any specific piece of feedback, and more the fact that as we pour out more and more of our frustrations on the forum there appears to be no indication at all that it’s reached the team.

If you are reading it and taking it into account then that’s great, but it would really help if we knew that! There are so many long threads where we all talk about our issues with the product, and someone inevitably mentions that it looks like the Cursor team aren’t paying attention or are uninterested in hearing about any of our complaints.

I can only assume that me asking directly in the title of this post is what caught your attention, because there doesn’t really seem to be much indication that many of the other threads are getting through to you.

So yeah, less about any specific issue, more about how visibly the community can see you paying attention to issues that users are having.

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5

This is an indication that you have a terrible Product Manager at the helm. Feel free to tell him or her that I said this. The priority should not be pumping out changes your users are not asking for. Your number 1 priority at all times, should be delivering your core promises and feature set. Your number 2 priority should be fixing regressions. Your number 0 priority should be answering every question of your customers, and letting us know that we are not just shouting into a void.

If you guys don’t know how to work with a product owner, I can shoot you my CV.

You have to do better as a company

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6

You can ping me if you think the topic is important and we should pay attention to it.

8

(reposted as a reply)

That’s what this topic is. I think it’s important, and from looking at other threads on the forum you’ll see that others think it’s important too.

So far your responses indicate that you don’t really see the issue here, which isn’t all that encouraging.

Are you saying that we should be actively pinging you in any thread where someone is airing their frustrations about the product? You’re not proactively looking at this forum - we have to summon you instead?

9

No, I meant that I can’t always see what’s important. At least I monitor all new topics, but the old ones might go unnoticed by me. You can ping me if you think an urgent solution is needed at that moment.

10

Respectfully, I’m still not sure that you’re understanding the issue here.

This isn’t about me pinging you if I feel like something needs your attention. It’s about the team being more visible to this community. You can see the same topics I can, and all the ones where people are airing their frustrations with the product, without any response from Cursor.

I can see that you do reply to some topics, but it’s not just me wondering where the team’s response is. Just look at the “related” posts at the bottom of this thread, for a few examples.

It’s frustrating to post on the forum and to feel like nobody saw it or cared enough to respond. Like we’re just shouting into a void. It’s more frustrating to finally get your attention to just be told “ping me”. That’s not the solution to this problem.

11

Hey all, and thanks Dean for fielding the question so far!

Inside Anysphere, the company that makes Cursor, we are still a team of almost entirely engineers. We do not have a huge marketing team, nor do we have a large support team!

We are, however, tightly knit, and I believe our scale allows us to remain agile and fast-paced in our development of Cursor.

You are absolutely right that more visibility from the team here would be great! Our primary focus has been on laying the foundations for the future, but this has meant we have sacrificed short-term visibility for this!

We will be hosting some sessions this week on Google Meet, where users can jump in and talk to the founders and engineers building Cursor to ask questions and help diagnose any issues they may be having. I’ll be posting these shortly!

Additionally, we are trying to grow our @CursorAmbassadors team, who are Cursor experts who can help users with problems and have a direct line to the team to raise pressing issues to us.

As Dean says, the posts on the forum are still used for feedback, regardless of whether a team member replies, as they are used to calculate what the community wants most and help steer development for future releases.

v0.48 has just been released to Early Access users, and is a great example of this, as two of it’s additional features were highly requested by our users here on the forum.

The first issue was the inability to work on the Chat and Composer, due to the unification of the two panels into one, that occurred in v0.46. As such, in this update, we have added Chat tabs to allow users to have multiple chats running in parallel!

The other feature was having an audible alert when a chat response is finished so that users do not have to keep checking on a long-running chat to see if it has finished.

I know these are just words, but I’m hopeful our actions moving forward will demonstrate our commitment to giving users the best experience possible in Cursor! I appreciate your feedback and will be going back to the team with some ideas on how to improve in the areas you have mentioned.

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13

Thanks for taking the time to response here Dan. I’m trying really hard not to just be an entitled ■■■ here, so I hope you can all appreciate that my post came from a genuine place of concern for this community.

It’s good to know that there will be more avenues for feedback, and that the discussions on this forum do feed into product decisions.

I also understand that as a young company your support function isn’t that huge, so I probably need to reset my expectations, or maybe if you create a new pinned post explaining how we should use forum, and how we can expect you to use what we post in the forum, that might also help too?

Thanks again for the detailed response :slight_smile: