Bugbot isn't working with a collaborator

I’ve installed Bugbot, which is working for me, but after adding a collaborator, their PR’s aren’t having Bugbot triggered, and when they (and I) try and manually trigger it with a comment I’m ignored and they’re denied

What’s the play?

Thank you

Update: I’ve been able to trigger @cursor review now, but I’m still keen to figure out how to fix this properly

Hey, this is expected behavior on the Individual (Pro) plan.

Here’s how Bugbot works by plan:

  • Individual plan: Bugbot only runs on PRs you author. It won’t trigger on collaborators’ PRs, and manual triggers (cursor review / bugbot run) from collaborators will be denied.
  • Teams plan: Bugbot runs for all contributors to enabled repositories, no matter if they’re on your team.

The “Unable to authenticate” error your collaborator is seeing happens because they don’t have their own Bugbot-eligible plan linked.

If you want Bugbot to review PRs from all repo collaborators, you’ll need to switch to the Teams plan. More details are in the Bugbot docs.

Let me know if you have any other questions.