BugBot not executing the PR

Bug Reports
1

Where does the bug appear (feature/product)?

BugBot

Describe the Bug

Just BugBot didn’t execute the PR (I tried to call it multiple times as it kept not executing it). I even removed the connection to Github from the BugBot settings, and then connected it again and then called BugBot again. But still not executing the PR (didnt write anything beyond the verbose Bugbot request ID comment)

Bugbot request id: serverGenReqId_79253f5a-5475-4dd1-91a7-bea527420da1

Steps to Reproduce

Bugbot request id: serverGenReqId_79253f5a-5475-4dd1-91a7-bea527420da1

Just called “cursor review verbose=true” in the PR.

Operating System

MacOS

Current Cursor Version (Menu → About Cursor → Copy)

Version: 2.1.36 (Universal)
VSCode Version: 1.105.1
Commit: 9cd7c8b6cebcbccc1242df211dee45a4b6fe15e0
Date: 2025-11-26T03:43:48.079Z
Electron: 37.7.0
Chromium: 138.0.7204.251
Node.js: 22.20.0
V8: 13.8.258.32-electron.0
OS: Darwin arm64 24.6.0

Additional Information

This prevents me from using BugBot altogether, Cursor is ok and working fine.

Does this stop you from using Cursor

Yes - Cursor is unusable

2

Hey, thanks for the report! I found a similar issue that was recently resolved.

The fix is slightly different from what you tried - instead of disconnecting GitHub in BugBot settings, try fully uninstalling and reinstalling the GitHub app from your dashboard:

  1. Go to Cursor - The AI Code Editor
  2. Click “Manage” for your connections
  3. Click your GitHub org → Uninstall
  4. Go back to the dashboard → Click “Manage” → Reinstall it onto the org

This resolved the issue for another user here: BugBot Not Working

If that doesn’t work, I’ll escalate this to the team.

Let me know if this helps!

3

Hey! Thank you, I did that now and it is still not working. I generated also a new request ID:
Bugbot request id: serverGenReqId_77e57d23-658a-4456-ba7b-58795349bc48

Hope that helps, would love to get this sorted and get BugBot to review the PR asap

1 Like
5

@deanrie Hey just pinging as I have not heard anything back yet, let me know if you need me to provide any other info. Still experiencing the issue! Thanks

6

Thanks for the update and for trying the reinstall!

Since the standard GitHub app reinstall didn’t solve the issue, it requires engineering investigation.

The team is already looking into it. In the meantime, if you notice any additional patterns (like specific repo types, PR sizes, or GitHub organization settings that might be related), feel free to share them here.

1 Like
7

Still experiencing across multiple PRs too, I generated a new ID from a different PR:

Bugbot request id: serverGenReqId_076ddcee-0462-4d44-a73f-61f46e859642

8

Hey! Any news or any ETA at all? I have not been able to use the Cursor BugBot at all. I even tried to connect it to a different GitHub account (I removed it from the organisation and connected it to the individual account) and it is still not working