Bugbot not working, request id: serverGenReqId_4e0d5a48-8942-4ee5-a23c-b34e2c017141

Support Bug Reports
1

Where does the bug appear (feature/product)?

BugBot

Describe the Bug

Bugbot still now working after reinstallation.

Steps to Reproduce

Can you pelase take a look:
Bugbot request id: serverGenReqId_4e0d5a48-8942-4ee5-a23c-b34e2c017141

Operating System

MacOS

Version Information

Bugbot, not desktop app

Does this stop you from using Cursor

Sometimes - I can sometimes use Cursor

Bugbot not working: serverGenReqId_1a4bdf4a-168a-4f25-a642-3af0f1551a02
3

Hey, thanks for the report.

There are a few things to check, and some info I’ll need to dig in:

  1. Go to the PR that was supposed to trigger BugBot and leave a comment: bugbot run verbose=true. Share the new request ID you get. This will give us more details on what’s happening.

  2. In GitHub, go to Settings > Applications > Installed GitHub Apps and make sure only one Cursor integration is installed for your org. Sometimes a leftover install after reinstall can cause routing issues.

  3. Also confirm on the Cursor dashboard (BugBot tab) that the repos are still enabled.

  4. Do you have more than one Cursor account? If so, make sure the GitHub App is installed in only one of them.

4

I have finished these steps. Please check again

Bugbot request id: serverGenReqId_1a4bdf4a-168a-4f25-a642-3af0f1551a02

5

Any updates?

6

Any updates?

8

Hey, apologies for the slow response! I took a look at your account and can see ~30 successful BugBot runs over the last two weeks — everything looks healthy on our end. Are you still experiencing an issue?

10

Hello Colin,

I tried again and it still exists, please take a look: Bugbot request id: serverGenReqId_c8e7b0f0-9448-43e1-8a30-2e80b3b523ab

Bug bot runs on PRs created by myself but doesn’t work when the PR is created by my teammates. Please take a look, thanks!

11

Do your teammates have Bugbot licenses?

12

I terminated it before it occurs, then resumed the licenses

13

In the backend, we can see for serverGenReqId_c8e7b0f0-9448-43e1-8a30-2e80b3b523ab:

Cannot bill pro user: the GitHub account linked to your Cursor account does not match the PR author. Please ensure you’re using the correct GitHub account.

When using an Individual plan, BugBot can only run on PRs that you authored (it matches the GitHub account linked to your Cursor account against the PR author.) If you’re each on individual Pro plans, BugBot won’t run when triggered on another person’s PR.

The team plan doesn’t have this same restriction, so you may want to consider it rather than individual plans!