Creating multiple teams but not being able to see them

I’ve been testing the Business plan with a team for the past few weeks. Now, as our company plans to adopt the tool, I aimed to set up centralised billing. Based on guidance from your forum, I understood that creating a new team and initiating the first payment, followed by a payment for the rest of the team later on, would facilitate this process.

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The intention was to create a new team, pay the initial annual fee, delete the old team, add all my team members to the new team, and make one large payment at the end of the week.

Following this plan, I created a new group and paid for the annual membership under the same account. However, the new team isn’t visible on my account, the annual fee has been deducted from the bank account, and I haven’t received any confirmation emails.

It seems that managing multiple teams is either not a feature at all or is encountering an error.

Additionally, while my colleagues’ emails are being processed without issues, mine seems to be blocked, so I can’t contact support directly.

I would really appreciate any help.