Cursor won't take my money

Discussion
1

Trying to buy a monthly pro, but it will decline my card for no reason (it’s the only website that does). I’m from Italy if it’s relevant.

4 Likes
2

Hi @terminal_object

Please send an email to hi@cursor.com.

3

I think you are lucky.

Right now I’m questioning if its worth it.

They took my money, but the IDE is so dependent on their servers that sometimes it craps out and brings you to a screeching halt.

2 Likes
4

I already did

5

Hey, if you’re giving away money, I’ll take it! :smirk:

1 Like
6

good to know you got my back, just in case

1 Like
7

I’m having the same issue, it says my credit card is declined, but I use it for every other SaaS such as Github, OpenAI, Netlify and more.

I’m also from Italy, which is an interesting coincidence.

But here, there’s no way to pay.

I get the request on my mobile app for confirming the payment, I do, then it’s declined.

Update: I used 3 different cards (2 mastercard, one visa), but nothing. It’s insane there’s no support for paying, like, what’s more critical than taking customers money? Yet no help neither here nor email.

8

Finally managed to pay for cursor. But I had to use a credit card from another country (Poland), as none of the italian ones were accepted.

I still hope you folks can sort it out.

9

i’m also from Italy. It seems like it’s impossible to pay using an italian credit card :zipper_mouth_face:

10

Same here, from Italy; I contacted my card issuer and they told me that it’s a common issue with some US banks and manually approved my payment, but I have to call back every single time.

11

Hi @danperks , I think this also related to my issue. Trying from South Africa.

13

Still unsolved for me. Can you introduce other payment methods - like Paypal - if this issue is not solvable?

1 Like
14

Same issue for me and some friends in Armenia.

I manage to pay only after multiple calls to my bank and a bit yelling at them lol.

They told me that this restriction comes from national payment systems, not buy banks themself so looks like Curor company have some issues on very high level.

Adding some alternative would be nice (G pay and other Stripe options not work as well)

15

Bump.

Having the same issue, tried with Stripe and regular MasterCard.

16

Hi everyone,

We are not able to deal with billing issues on the forum, and would recommend anyone with issues to email us at hi@cursor.com, as they will be able to explain what’s going on there!

Thanks