Cursor's Refund Process Issues

Feedback
1

I have a similar issue with Cursor’s refund process. Here’s my experience:

My Case:

  • Invoice: JNBO5MKU-0003
  • Payment Date: June 9, 2025
  • Amount: $383.99
  • Issue: Team account invite accidentally triggered payment

What happened:

  1. I accidentally invited someone to my team account
  2. The invite automatically charged $383.99 without any warning
  3. I immediately requested a card refund (not credits)
  4. Received receipt showing -$383.99 but with “Applied balance: $383.99”
  5. It’s been 2+ months and still no proper card refund

The Problem:

  • Cursor seems to be processing refunds as credits instead of card cancellations
  • No clear refund button in the interface (just “manage subscription”)
  • Customer service keeps delaying with generic responses
  • The receipt shows negative amounts but doesn’t clarify if it’s a card refund or credit

Current Status:

  • Sent multiple emails to [email protected]
  • No proper response for 2+ months
  • Considering legal action through consumer protection agencies

Questions:

  1. Has anyone successfully received a card refund (not credits)?
  2. How long did it take to get a proper refund?
  3. What’s the best way to escalate this issue?

This seems to be a systematic problem with Cursor’s refund process.

2

hi @user561, on a team plan any charge that is refunded is usually applied as credit and used towards your next months bill.

Could you check if that credit was used in July or if you were still charged in full for the active users without the credits?

4

I have a similar issue with Cursor’s refund process. Here’s my experience:

My Case:

Invoice: CFECKFUL- 0002

Payment Date: October 5, 2025

Amount: $50

Issue: I choose the wrong plan, i click the pro+ instead of pro

Current Status: I already request the refund but its been 14 days and the refund is not in my bank account, i already contact my bank account and they say its not match in their record.

5

Hey, I’ve sent you a DM.

6

Hello, does your company completely refuse refund requests made by email?
I sent emails but received absolutely no reply. I think even an automated response would at least show that you are acknowledging users’ feedback!

8

Hello
i also have an issue
Invoice number DZH4ZKNY-0002

Date of issue November 20, 2025 Date due November 20, 2025
Cursor Pro Nov 19 – Dec 19, 2025 1 $20.00 $20.00

billing started during my free trial as you see - i do not wish to use or pay 20$ or more for your services
please its still in processing stage, i want to cancel it and im unable to i do not want to use your service as i find it not fit for my needs
please help i have also sent emails

thank you

1 Like
9

I am having almost similar issue. They promised 7 days of free Cursor using, instead they charged my last money without even notifying me day prior about free subscription ending.
Here are the details:

Invoice number KEDFW296-0002
Payment date November 20, 2025

Like wth? All companies send emails 1 day prior with notification, I literally received nothing. And as I guess I have to wait for my refund what, for years?