Cursor's Refund Process Issues

Feedback
1

I have a similar issue with Cursor’s refund process. Here’s my experience:

My Case:

  • Invoice: JNBO5MKU-0003
  • Payment Date: June 9, 2025
  • Amount: $383.99
  • Issue: Team account invite accidentally triggered payment

What happened:

  1. I accidentally invited someone to my team account
  2. The invite automatically charged $383.99 without any warning
  3. I immediately requested a card refund (not credits)
  4. Received receipt showing -$383.99 but with “Applied balance: $383.99”
  5. It’s been 2+ months and still no proper card refund

The Problem:

  • Cursor seems to be processing refunds as credits instead of card cancellations
  • No clear refund button in the interface (just “manage subscription”)
  • Customer service keeps delaying with generic responses
  • The receipt shows negative amounts but doesn’t clarify if it’s a card refund or credit

Current Status:

  • Sent multiple emails to [email protected]
  • No proper response for 2+ months
  • Considering legal action through consumer protection agencies

Questions:

  1. Has anyone successfully received a card refund (not credits)?
  2. How long did it take to get a proper refund?
  3. What’s the best way to escalate this issue?

This seems to be a systematic problem with Cursor’s refund process.

2

hi @user561, on a team plan any charge that is refunded is usually applied as credit and used towards your next months bill.

Could you check if that credit was used in July or if you were still charged in full for the active users without the credits?