ERROR: Unauthorized request

same issue

61c13aa4-da77-438a-b9ef-4f1f6a1e98df

@ItsDlylan @lerijana Our server was rejecting your requests due to your clock being out of sync seemingly!

@whi497 Your team has been blocked due to abuse. Please contact the admin of your team, or purchase a Pro account directly from us.

@danperks Also getting this error

Unauthorized request.
User is unauthorized
Request ID: d2c409ad-e321-4906-b717-8676f9c1c917

Just a personal user, not sure why its been blocked

Hey, I can’t seem to see your request in our system, it may be something in the middle like a corporate VPN or firewall is causing this.

Can you try again, and if nothing is better, send a super fresh request ID for me to check again?

@danperks Hi, i posted the issue some days before but then it was working and i deleted my post. Now im getting again blocked from within my Win 11 UTM VM. (for dotnet development)

From my host Mac OS all works fine.

Blocked request id: a425c17b-48b4-46d6-890c-2d9bab079f49

Hey, it looks like your clock is out of sync on your Windows VM, which is causing your requests to be blocked!

1 Like

My ID is lower, could you tell me what the problem is?
94600169-d960-494f-8eac-501c2e7569a1

Looks like your clock is out of sync! Can you check your system time is correct and try again? This seems to be why the server is rejecting your requests!

idk whats going on here this is really messing up my day tho
cf37e36a-09bf-42e3-9bfc-ae88911d821d

I’m on macos, my system clock is fine

its working now. no changes here

this is super spotty and not working, idk whats wrong here my internal clock on my mac is fine. Could it be another machine thats logged in thats ruining my macos cursor connection?

Hey, looks like you were getting caught in a backend system, but we’ve just resolved this so you should be all good now!

1 Like

After restarted Cursor, I got the same error, please help me @danperks
RequestID:8534a5ad-1c1e-4beb-8772-ee287ae41046

@danperks Kindly check with my account too.
Request id: 2cbc5b6c-c0ba-4acf-8547-8c10165da135

Thanks

@danperks could you investigate as every request today is blocked

Request Id: 0aa951c0-31ee-4bdb-85fa-e16cae06f40c

@danperks please could you investigae my request id thanks
0258ba2b-5ba1-4cd7-aaad-a7c22d5308f3

request ID: 928ff081-e389-43a1-9a0d-55928ae3c210

792a34f8-eb31-43e0-8a7e-72e30dbecb5b

Same here:

ID: 98f23ddc-2d95-4d4b-ba95-cecdbe73d561

No VPN.

Thank you!

Receiving an Unauthorized request message. Could be due to VPN but I know others on the same network and VPN who aren’t experiencing this.

Request ID: 93a12d0a-7150-4bfa-9d8f-43a1ea383926