Grok Bot dead 36+ hours - all bots, all devices

Support Bug Reports
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1

Where does the bug appear (feature/product)?

Grok Bot

Describe the Bug

What I see

  • I can send a message. The bot does not reply.
  • First it was “Bot failed to respond” on every bot.
  • After a full Agent Computer Reset still get “Bot failed to respond”.
  • I cannot create a new bot. “Bot failed to respond”.
  • Chat history syncs fine across iPhone, Windows, and Mac. Clients work. The reply path does not.
  • Routines showed “routine sync failed,” then came back after a reset. Chat still does not.
  • Usage kept climbing while I could not get a single reply.
  • Also saw “model provider overloaded.”
  • Not a login, setup, paywall, or disconnected-computer screen.

Steps to Reproduce

See above.

Expected Behavior

That I can talk to my bot or create a new one.

Operating System

Windows 10/11
iOS

Version Information

Version: 0.39.0
Release Track: stable
OS: win32

Does this stop you from using Cursor

No - Cursor works, but with this issue

7

Hi @MistakeNot76 Sorry about this. I’ve reset and updated your box from our side- it’s not guaranteed to fix it but I figured it was worth a shot. Can you please let me know if things have improved or not?

8

Sadly no difference at all. Same error. Have this ticket open. T-F37551

At this point I don’t care if we completely delete and re-create.

9

could this issue have influenced a wild unhinged chatter between my 10 agents on sept 2nd at 1pm i asked my planner to tell document something we had finished and tell the agent that takes care of obsidian to do so, and 7 hours later, UNNATENDED, i get a bill of $1500 of on-demand usage.

10

Any chance of getting this resolved? It will be coming up on 3 days shortly with little communication from the support team over the past day.