Error button flashes on screen and does not appear to do anything other than let me know that Bot can’t respond. No explanation, no error code, absolutely useless.
Steps to Reproduce
Anything, try and do anything in Grok Bot and the error pops up. Message “hello?” Open desktop (which strangely does load) , and type anything into Google search bar and nothing.
Expected Behavior
To be able to use this premium service that I paid for.
Hey @MattTondreau, thanks for the report, and fair point about the error not telling you anything useful.
From what you’ve described, your Bot’s computer has gotten into a stuck state, which is why the desktop view loads but nothing actually responds.
The quickest fix is to reset it from the desktop app: open a Bot, go to Grok Both’s Settings > Updates, and hit Reset Grok Bot’s Computer. Your Bots, files, and logins are all kept (installed apps and packages get removed), and it takes a few minutes to finish. If it’s still unresponsive after the reset, let us know here and we’ll dig deeper on our end!
We checked on the account you reported and their Grok Bot computer recovered on August 23. It has been running normally since then, with messages going through again. The support ticket you referenced was also confirmed resolved and closed on August 24.
If they see “Bot failed to respond” again, please let us know here with a fresh Conversation ID and we will take another look.
Going to close this thread to make sure it doesn’t become home for many different user reports.
