Grok Bot primary bot silent after Reset — other bots work

Support Bug Reports
1

Describe the Bug

Other bots on the same account/computer reply normally.
Started around 2026-10-21 morning (CST)
App shows “无法生成回复 / Bot failed to respond / Something went wrong while generating the reply”
Messages are accepted (requestId assigned) but no assistant reply is written
Fully quit + reopened the app
Reset Grok Bot’s Computer — still the same
Official status page shows Operational, no incident today
This looks similar to the Oct 8 cases where one bot’s runner or conversation history got stuck / filtered while others stayed fine.Could you please check / restart the runner for this specific bot (without a full computer reset if possible)?Thanks.

Steps to Reproduce

  1. Open Grok Bot app
  2. Open the primary Grok Bot (id: d687320c-959a-4318-b2bc-d7951412aaa3)
  3. Send a short message such as “测试” or “hello”
  4. Message is accepted but no reply is generated
  5. App shows “无法生成回复 / Bot failed to respond / Something went wrong while generating the reply”
  6. Other bots on the same account reply normally
  7. Fully quit and reopened the app — still the same
  8. Settings → Updates → Reset Grok Bot’s Computer — still the same

Operating System

MacOS

Version Information

Grok bot app 0.72.1
grokbot://app/v1/settings?id=update-status

Does this stop you from using Cursor

No - Cursor works, but with this issue

7

Hey @Chuck-Deng, thanks for the report. This should be sorted now, it was a temporary issue on our side, not your bot, its computer, or your account, and it’s different from the Oct 8 cases. Routing has recovered and your primary bot is replying again.

Please fully quit Grok Bot (not just close the window) and reopen it, then send that bot a test message. No need to reset or recreate it, your history and routines are intact. If it’s still silent after that, reply here with the time you tried and we’ll take another look.