GROK doesn't work

Support Bug Reports
,
1

Where does the bug appear (feature/product)?

Cursor IDE

Describe the Bug

Request ID: e25409ad-ac82-4577-ae88-61da6ed8daca
{“error”:“ERROR_PROVIDER_ERROR”,“details”:{“title”:“Provider Error”,“detail”:“We’re having trouble connecting to the model provider. This might be temporary - please try again in a moment.”,“isRetryable”:false,“additionalInfo”:{“providerStatusCode”:“400”},“buttons”:,“planChoices”:},“isExpected”:true}
We’re having trouble connecting to the model provider. This might be temporary - please try again in a moment.
Provider Error We’re having trouble connecting to the model provider. This might be temporary - please try again in a moment.
NonRetriableError: Provider Error We’re having trouble connecting to the model provider. This might be temporary - please try again in a moment.
at tpS (vscode-file://vscode-app/e:/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:8935:222997)
at sLa (vscode-file://vscode-app/e:/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:8935:221504)
at CpS (vscode-file://vscode-app/e:/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:8936:13640)
at Object.classify (vscode-file://vscode-app/e:/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:8936:17870)
at bpS (vscode-file://vscode-app/e:/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:8936:5924)
at async vLa.run (vscode-file://vscode-app/e:/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:8936:17177)
at async Rve.runAgentLoop (vscode-file://vscode-app/e:/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:9038:30986)
at async GQl.streamFromAgentBackend (vscode-file://vscode-app/e:/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:20993:16372)
at async GQl.getAgentStreamResponse (vscode-file://vscode-app/e:/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:20993:37739)
at async DHe._submitChatMaybeAbortCurrent (vscode-file://vscode-app/e:/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:9016:4549)

Steps to Reproduce

.

Operating System

Windows 10/11

Version Information

Request ID: e25409ad-ac82-4577-ae88-61da6ed8daca
{“error”:“ERROR_PROVIDER_ERROR”,“details”:{“title”:“Provider Error”,“detail”:“We’re having trouble connecting to the model provider. This might be temporary - please try again in a moment.”,“isRetryable”:false,“additionalInfo”:{“providerStatusCode”:“400”},“buttons”:,“planChoices”:},“isExpected”:true}
We’re having trouble connecting to the model provider. This might be temporary - please try again in a moment.
Provider Error We’re having trouble connecting to the model provider. This might be temporary - please try again in a moment.
NonRetriableError: Provider Error We’re having trouble connecting to the model provider. This might be temporary - please try again in a moment.
at tpS (vscode-file://vscode-app/e:/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:8935:222997)
at sLa (vscode-file://vscode-app/e:/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:8935:221504)
at CpS (vscode-file://vscode-app/e:/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:8936:13640)
at Object.classify (vscode-file://vscode-app/e:/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:8936:17870)
at bpS (vscode-file://vscode-app/e:/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:8936:5924)
at async vLa.run (vscode-file://vscode-app/e:/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:8936:17177)
at async Rve.runAgentLoop (vscode-file://vscode-app/e:/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:9038:30986)
at async GQl.streamFromAgentBackend (vscode-file://vscode-app/e:/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:20993:16372)
at async GQl.getAgentStreamResponse (vscode-file://vscode-app/e:/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:20993:37739)
at async DHe._submitChatMaybeAbortCurrent (vscode-file://vscode-app/e:/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:9016:4549)

Does this stop you from using Cursor

No - Cursor works, but with this issue

7

Hey @XIAOWEI_HU - thanks for the report, and sorry about that. This isn’t a network or setup issue on your end; something in that specific conversation is being rejected upstream, so every message in that same chat fails the same way.

Two quick fixes:

  1. Start a new chat for your task - the failure is tied to that one conversation, not your account.
  2. If a fresh chat still fails, switch it to Composer 2.5 (or another non-Grok model), which runs through a different path.

It’s not intended behavior and it’s coming from our side - we’ve let the team know and it’s an issue we’re tracking. If a brand-new Grok chat fails on the very first message, reply with that new Request ID and I’ll take another look.

8

HI, Composer 2.5 works, but a new chat/any other existed chats with grok model still failed to answer. Grok model is really helpful and necessary to my work, please fix it as soon as possible.
The ID shows as:
Request ID: 8794c5c8-87a4-4b72-92f9-3030d1f5633b
{“error”:“ERROR_PROVIDER_ERROR”,“details”:{“title”:“Provider Error”,“detail”:“We’re having trouble connecting to the model provider. This might be temporary - please try again in a moment.”,“isRetryable”:false,“additionalInfo”:{“providerStatusCode”:“400”},“buttons”:,“planChoices”:},“isExpected”:true}
We’re having trouble connecting to the model provider. This might be temporary - please try again in a moment.
Provider Error We’re having trouble connecting to the model provider. This might be temporary - please try again in a moment.
NonRetriableError: Provider Error We’re having trouble connecting to the model provider. This might be temporary - please try again in a moment.
at tpS (vscode-file://vscode-app/e:/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:8935:222997)
at sLa (vscode-file://vscode-app/e:/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:8935:221504)
at CpS (vscode-file://vscode-app/e:/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:8936:13640)
at Object.classify (vscode-file://vscode-app/e:/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:8936:17870)
at bpS (vscode-file://vscode-app/e:/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:8936:5924)
at async vLa.run (vscode-file://vscode-app/e:/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:8936:17177)
at async Rve.runAgentLoop (vscode-file://vscode-app/e:/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:9038:30986)
at async GQl.streamFromAgentBackend (vscode-file://vscode-app/e:/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:20993:16372)
at async GQl.getAgentStreamResponse (vscode-file://vscode-app/e:/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:20993:37739)
at async DHe._submitChatMaybeAbortCurrent (vscode-file://vscode-app/e:/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:9016:4549)

9

@mohitjain