How do I contact cursor customer support? I tried hi@cursor.com and hi@cursor.sh both multiple times, but never got a response.
I actually got charged twice the amount for Pro, so I sort of need to talk to them to get it fixed.
Hi @ekevu456
For technical questions, here on the forum is the best place to ask!
Any billing queries can be emailed to hi@cursor.com, although there is a delay in response times of a few days currently!
Sure. How can I contact support?
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sorry for the delay, just responded over email!
Yes, all resolved, thank you!
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I am in a similar boat - what’s the best way for me to get a response?
Thanks!
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I have another billing issue with being charged an incorrect amount and didn’t receive a response via e-mail. If anyone from the cursor team is reading this, I would appreciate it if you could get back to me.
It might make sense if you monitored some sort of direct support channel for questions involving personal information that I wouldn’t want to share in a public forum anyway.
i had the payment issue and sent the email to hi@cursor.com. I did not get response yet. please help resolve. My email start with che… @ gmail.
Same story here, being double charged and no replies to emails! Sent quite a lot of emails now and it’s been over a month?
ditto, same issue here.
I’m seeing a lot more support requests coming through the forum. Seems like the Cursor Team can’t keep up. Developer sentiment will start turning against them if they aren’t careful.
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I have the same problem, I made an increase in the number of requests, but the brush came to me as if I had increased the number of requests by 1500
ditto, same issue here.
Hi there,
My card has declined and I got this message while paying cursor ai for subscription:
“Transaction declined as merchant is non-compliant on E-mandate/Recurring transaction”
Help me out!
Hey,
Can you send us an email at hi@cursor.com and send me a private message with your email address, so I can make sure I grab it?
Thanks
You must have received mail from sharaitdoing*@gmail.com
Please check. I am from India
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could my issue also be tackled? it’s been over a month as per: Support – Refund Request for double billing - #5 by zfigz
I have the same issue, I have also mailed you from cb7chaitanya@gmail.com
are you still waiting for a reply @cb7chaitanya @mcommer ? let me know and i’ll take care of it right away
Hello. I am constantly getting charges for 20$ in my bank account. Please make this stop immediately 