How do I contact cursor customer support? I tried hi@cursor.com and hi@cursor.sh both multiple times, but never got a response.
I actually got charged twice the amount for Pro, so I sort of need to talk to them to get it fixed.
Hi @ekevu456
We prefer to answer questions here instead of over email.
Let’s try to solve your problem.
Sure. How can I contact support?
sorry for the delay, just responded over email!
Yes, all resolved, thank you!
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I am in a similar boat - what’s the best way for me to get a response?
Thanks!
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I have another billing issue with being charged an incorrect amount and didn’t receive a response via e-mail. If anyone from the cursor team is reading this, I would appreciate it if you could get back to me.
It might make sense if you monitored some sort of direct support channel for questions involving personal information that I wouldn’t want to share in a public forum anyway.
i had the payment issue and sent the email to hi@cursor.com. I did not get response yet. please help resolve. My email start with che… @ gmail.
Same story here, being double charged and no replies to emails! Sent quite a lot of emails now and it’s been over a month?
ditto, same issue here.
I’m seeing a lot more support requests coming through the forum. Seems like the Cursor Team can’t keep up. Developer sentiment will start turning against them if they aren’t careful.