How do I contact cursor customer support? I tried hi@cursor.com and hi@cursor.sh both multiple times, but never got a response.
I actually got charged twice the amount for Pro, so I sort of need to talk to them to get it fixed.
Hi @ekevu456
For technical questions, here on the forum is the best place to ask!
Any billing queries can be emailed to hi@cursor.com, although there is a delay in response times of a few days currently!
Sure. How can I contact support?
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sorry for the delay, just responded over email!
Yes, all resolved, thank you!
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I am in a similar boat - what’s the best way for me to get a response?
Thanks!
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I have another billing issue with being charged an incorrect amount and didn’t receive a response via e-mail. If anyone from the cursor team is reading this, I would appreciate it if you could get back to me.
It might make sense if you monitored some sort of direct support channel for questions involving personal information that I wouldn’t want to share in a public forum anyway.
i had the payment issue and sent the email to hi@cursor.com. I did not get response yet. please help resolve. My email start with che… @ gmail.
Same story here, being double charged and no replies to emails! Sent quite a lot of emails now and it’s been over a month?
ditto, same issue here.
I’m seeing a lot more support requests coming through the forum. Seems like the Cursor Team can’t keep up. Developer sentiment will start turning against them if they aren’t careful.
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I have the same problem, I made an increase in the number of requests, but the brush came to me as if I had increased the number of requests by 1500
ditto, same issue here.
Hi there,
My card has declined and I got this message while paying cursor ai for subscription:
“Transaction declined as merchant is non-compliant on E-mandate/Recurring transaction”
Help me out!
Hey,
Can you send us an email at hi@cursor.com and send me a private message with your email address, so I can make sure I grab it?
Thanks
You must have received mail from sharaitdoing*@gmail.com
Please check. I am from India
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could my issue also be tackled? it’s been over a month as per: Support – Refund Request for double billing - #5 by zfigz
I have the same issue, I have also mailed you from cb7chaitanya@gmail.com
Same issue here. I recently bought (and now regret) a 1-yr-subscription and now cannot use it because of “billing issues” which are clearly on Cursor’s side as my bank statement shows no issues. No response after multiple emails. This ain’t good!