How to contact support?

How To
23

I have sent numerous emails.

24

just answered you, sorry about that

25

Hi, I am looking for support of Cursor, can you assist on this?

26

Hi, I’m trying to contact support for almost a week. I paid the subscription but I can’t use Cursor. Any help?

27

I am also facing the same issue, I have paid for the subscription but not able to use it. I have mailed the cursor team around 5 days back but have not gotten any response from them.
@rishabhy would you be able to look into the matter?

28

answered now @AmitPhulera! i’ve sent you a dm @Carlos2910

1 Like
29

Thanks @ericzakariasson. The issue is resolved.

1 Like
30

I canceled my subscription before it renews in a couple of days, but I had about 200 creds left and I am now unable to use them. This is not what I thought would happen.

31

Hey, sorry for the confusion. To be clear, fast requests do not roll over into the following month if not used. If you are unhappy with this, please drop us an email at hi@cursor.com!

32

I’m having a similar issue to Amit, @ericzakariasson can you assist please?
I signed up for Pro and paid via card, but my account isn’t indicating I have a Pro licence?
Payment is showing in my bank app though?

I tried emailing but received no response, not even an auto response to say my issue has been logged…

33

@deanrie @rishabhy

Dear,

I am having similar issue. I have no idea why I have to pay the amount specified. Also I bought the yearly subscription and now my account is default to a free account. What is going on?