I have sent numerous emails.
just answered you, sorry about that
Hi, I am looking for support of Cursor, can you assist on this?
Hi, I’m trying to contact support for almost a week. I paid the subscription but I can’t use Cursor. Any help?
I am also facing the same issue, I have paid for the subscription but not able to use it. I have mailed the cursor team around 5 days back but have not gotten any response from them.
@rishabhy would you be able to look into the matter?
answered now @AmitPhulera! i’ve sent you a dm @Carlos2910
Thanks @ericzakariasson. The issue is resolved.
I canceled my subscription before it renews in a couple of days, but I had about 200 creds left and I am now unable to use them. This is not what I thought would happen.
Hey, sorry for the confusion. To be clear, fast requests do not roll over into the following month if not used. If you are unhappy with this, please drop us an email at hi@cursor.com!
I’m having a similar issue to Amit, @ericzakariasson can you assist please?
I signed up for Pro and paid via card, but my account isn’t indicating I have a Pro licence?
Payment is showing in my bank app though?
I tried emailing but received no response, not even an auto response to say my issue has been logged…
Dear,
I am having similar issue. I have no idea why I have to pay the amount specified. Also I bought the yearly subscription and now my account is default to a free account. What is going on?
@jackpabmar @piousdev i’ve sent you both a dm!
hello,
your service wrote off a huge amount of 4k dollars from my card I do not use your service, and you do not answer, where to write and how to get my money back? assist please! @ericzakariasson @danperks
i’ve sent you a dm!
I’m having the following problems with Stripe:
- Subscription payments are not being completed.
- I am being charged before my subscription billing date (resulting in double charges).
sent you a dm!
Hi, I also sent the request to hi@cursor.com with the issue but still got no answer, could you please look at it?