How to contact support?

How To
23

I have sent numerous emails.

24

just answered you, sorry about that

25

Hi, I am looking for support of Cursor, can you assist on this?

26

Hi, Iā€™m trying to contact support for almost a week. I paid the subscription but I canā€™t use Cursor. Any help?

27

I am also facing the same issue, I have paid for the subscription but not able to use it. I have mailed the cursor team around 5 days back but have not gotten any response from them.
@rishabhy would you be able to look into the matter?

28

answered now @AmitPhulera! iā€™ve sent you a dm @Carlos2910

1 Like
29

Thanks @ericzakariasson. The issue is resolved.

1 Like
30

I canceled my subscription before it renews in a couple of days, but I had about 200 creds left and I am now unable to use them. This is not what I thought would happen.

31

Hey, sorry for the confusion. To be clear, fast requests do not roll over into the following month if not used. If you are unhappy with this, please drop us an email at [email protected]!

32

Iā€™m having a similar issue to Amit, @ericzakariasson can you assist please?
I signed up for Pro and paid via card, but my account isnā€™t indicating I have a Pro licence?
Payment is showing in my bank app though?

I tried emailing but received no response, not even an auto response to say my issue has been loggedā€¦

33

@deanrie @rishabhy

Dear,

I am having similar issue. I have no idea why I have to pay the amount specified. Also I bought the yearly subscription and now my account is default to a free account. What is going on?

34

@jackpabmar @piousdev iā€™ve sent you both a dm!

35

hello,

your service wrote off a huge amount of 4k dollars from my card I do not use your service, and you do not answer, where to write and how to get my money back? assist please! @ericzakariasson @danperks

36

iā€™ve sent you a dm!

37

Iā€™m having the following problems with Stripe:

  • Subscription payments are not being completed.
  • I am being charged before my subscription billing date (resulting in double charges).

@ericzakariasson

38

sent you a dm!

39

Hi, I also sent the request to [email protected] with the issue but still got no answer, could you please look at it?

40

Hi @ericzakariasson , I bought a business plan and set up SSO with Entra ID, I then had to remove it and I removed it from Cursor, and removed from Entra ID as well. But I am now stuck in a login loop when trying to sign into Cursor. I have sent multiple emails to support as well but havenā€™t gotten any response yet. Can you help please?

42

I have sent multiple emails over the last week - both sales and billing inquiries. Please have someone contact me as soon as possible. Thereā€™s a lot of money on the table here but nobody will respond.