My annual account has been downgraded to non-Pro account

Bug Reports
1

Dear Support Team,

I am writing to report an issue with my account. My annual subscription was unexpectedly downgraded to non-Pro. I would appreciate your assistance in resolving this matter urgently.

2

Can someone from support help me?
I’ve already sent several emails, but I still haven’t received a response.
What kind of disregard for users is this?

3

I have the same issue; my DeepSeek R1 no longer has a thinking process, and in the background settings log, my model requests are no longer recorded as Pro requests.

4

Same for my friend

5

I think this is a new undocumented “feature” from the Cursor guys that lets you lose 200 bucks )

6

i met the same issue too. the support is just like a robot

7

Now, I have no problem with my deepseek-r1 model, it has a thinking process.

8

I have the same question. I think I lost 20$.