Hey, thanks for the detailed feedback. Posts like this are really helpful because they show how the product feels from the outside.
Quick notes on both points:
Domain restrictions: I’m not fully sure what you ran into. [email protected] is open for all accounts no matter the domain, and the forum doesn’t gate access by email either. If you had a specific case where support or communication was blocked because of a Gmail domain, send the details like what exactly happened and what message you saw, and we’ll look into it. It shouldn’t work that way.
Pricing structure: Got it. Worth noting there’s a third option between upgrading to the next tier and waiting. On-demand usage. You can enable it in the Dashboard. It tops up usage as you go, without moving you to a higher plan. It’s not perfect for everyone, but it’s the kind of middle-ground flexibility you’re asking for.
On intermediate tiers, that’s a recurring request. There are a couple similar threads: Mid-Tier Plan between Pro and Pro+ Request for a Mid-Tier Plan Between Pro and Pro+ (2× Usage Option) and $100 plan $60 is too limited, $200 is too much — we need a $100 plan. The team sees the signal, but I don’t have any ETA or promises for new individual tiers.
If your decision to cancel isn’t final and you’ve got specific blockers, email [email protected] and we’ll see what we can do.