Que faire face à cette erreur récurrente?

Support Bug Reports
1

Capture d'écran 2026-01-24 091712
Capture d'écran 2026-01-24 0917121920×1080 310 KB

I paid for my subscription yesterday, and since then I keep getting this error. I tried switching to HTTP/1.1 and HTTP/1.0, but it’s still the same error every time. What should I do to fix this recurring issue?

[Mitigated] HTTP/2 Connection Failures with SSLV3_ALERT_HANDSHAKE_FAILURE, primary affecting users in Ukraine
2

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5

Hey @Anne_Marie_Agbonou !

Are you still facing an issue? Can you copy that request ID from the error message and share it here?

6

Request ID: 697130fe-ebe1-4526-a6b2-602d29a4c58a
Cannot read properties of undefined (reading ‘split’)
TypeError: Cannot read properties of undefined (reading ‘split’)
at S (c:\Users\NGSER\AppData\Local\Programs\cursor\resources\app\extensions\cursor-agent-exec\dist\main.js:2:779812)
at I (c:\Users\NGSER\AppData\Local\Programs\cursor\resources\app\extensions\cursor-agent-exec\dist\main.js:2:780089)
at ne (c:\Users\NGSER\AppData\Local\Programs\cursor\resources\app\extensions\cursor-agent-exec\dist\main.js:2:2303808)
at ce (c:\Users\NGSER\AppData\Local\Programs\cursor\resources\app\extensions\cursor-agent-exec\dist\main.js:2:2311017)
at be (c:\Users\NGSER\AppData\Local\Programs\cursor\resources\app\extensions\cursor-agent-exec\dist\main.js:2:2327045)
at t.VscodeSessionExecManagerFactory.G [as createTerminalExecutor] (c:\Users\NGSER\AppData\Local\Programs\cursor\resources\app\extensions\cursor-agent-exec\dist\main.js:2:15742)
at t.VscodeSessionExecManagerFactory.createSessionExecManager (c:\Users\NGSER\AppData\Local\Programs\cursor\resources\app\extensions\cursor-agent-exec\dist\main.js:2:1334906)
at t.VscodeAgentExecProvider.createSession (c:\Users\NGSER\AppData\Local\Programs\cursor\resources\app\extensions\cursor-agent-exec\dist\main.js:2:3402855)
at Yms.$initializeAgentExecSession (file:///c:/Users/NGSER/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/api/node/extensionHostProcess.js:166:2207856)

7

Thanks @Anne_Marie_Agbonou

Oddly, that Request ID doesn’t appear in the backend. Typically that means the requset never made it to our servers. I’ve also never seen Cannot read properties of undefined (reading ‘split’) appear in a connectivity failure like this before!

I’d suggest the following three things:

  1. Run Diagnostics to check your network connectivity outside the context of a chat.
  2. Start Cursor via the command line with cursor --disable-extensions. This can point to a troublesome extension
  3. Share your Help > About details, which includes Cursor version, etc.