Refund request for incorrect billing

Discussion
1

It seems you have a persistent problem with billing and a habit of ignoring support requests despite me reaching out to both [email protected] and [email protected].

  1. I selected monthly billing not annual billing and you charged me for the entire year upfront.

  2. You included me (admin) as a seat without indication on the payment form that this is also a paid seat.

  3. We have been charged for 3 seats over 2 separate invoices so the additional charge for an admin seat must have been created, without consent, after the initial billing authorisation.

Please refund these payments in full and switch us over to monthly billing.

2

hey! i’ll dm you!

1 Like
3

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(upload://2VuWASOtNcPjIP3xuEV29385Y5P.jpeg)
ödemesini yapmıs olmama rağmen bir kaç gün kullandıktan sonra hesabım pro dan cıkarıldı
bu burumun benim içinde düzeltilmesini istiyorum

5

lütfen bana da yardımcı olurmusunuz bu konuda bende mağdurum [email protected] adresi ile iletişme geçmeye calısıyorum ancak artık cevap vermiyorlar mağduriyetimi aşağıda yazdım

6

Hey, this seems pretty serious, so I’d wait for a reply from [email protected] on how to resolve this, the forum is not the best place for this kind of discussion!