Repeated "Internal Error" today — request ID included

Support Bug Reports
1

Where does the bug appear?
Cursor IDE

Describe the Bug
I keep seeing an internal server error throughout the day. The error says: “An unexpected error occurred on our servers. Please try again, or contact support if the issue persists.” My internet connection is stable, but the error happens repeatedly, even after refreshing. The status shows “Taking longer than expected” when the error occurs.

Steps to Reproduce

  1. Open Cursor IDE
  2. Use it normally (the error appears unpredictably)
  3. See the internal server error message with a request ID
  4. Reloading doesn’t fix it — the error returns later the same day

Expected Behavior
The IDE should work without internal server errors.

Operating System
Windows 11

Version Information
IDE:
Version: 2.5.25 (user setup)
VSCode Version: 1.105.1
Commit: 7150844152b426ed50d2b68dd6b33b5c5beb73c0
Date: 2026-02-24T07:17:49.417Z
Build Type: Stable
Electron: 39.4.0
Chromium: 142.0.7444.265
Node.js: 22.22.0
OS: Windows_NT x64 10.0.26200

Model name
Auto

Request ID (with privacy disabled)
d0331022-08a9-4e8e-8c58-e49c34776873

Additional Information
The error appears repeatedly throughout the day. The interface also shows “38 Files” and “59% of included total usage” when the error occurs. Status often says “Taking longer than expected” before the error appears.

Does this stop you from using Cursor?
Sometimes - I can sometimes use Cursor

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image1166×410 13.3 KB

2

Hi there!

We detected that this may be a bug report, so we’ve moved your post to the Bug Reports category.

To help us investigate and fix this faster, could you edit your original post to include the details from the template below?

Bug Report Template - Click to expand

Where does the bug appear (feature/product)?

  • Cursor IDE
  • Cursor CLI
  • Background Agent (GitHub, Slack, Web, Linear)
  • BugBot
  • Somewhere else…

Describe the Bug
A clear and concise description of what the bug is.

Steps to Reproduce
How can you reproduce this bug? We have a much better chance at fixing issues if we can reproduce them!

  1. …
  2. …
  3. …

Expected Behavior
What is meant to happen here that isn’t working correctly?

Screenshots / Screen Recordings
If applicable, attach images or videos (.jpg, .png, .gif, .mp4, .mov)

Operating System

  • Windows 10/11
  • MacOS
  • Linux

Version Information

  • For Cursor IDE: Menu → About Cursor → Copy
  • For Cursor CLI: Run agent about in your terminal
IDE:
Version: 2.xx.x
VSCode Version: 1.105.1
Commit: ......

CLI:
CLI Version 2026.01.17-d239e66

For AI issues: which model did you use?
Model name (e.g., Sonnet 4, Tab…)

For AI issues: add Request ID with privacy disabled
Request ID: f9a7046a-279b-47e5-ab48-6e8dc12daba1
For Background Agent issues, also post the ID: bc-…

Additional Information
Add any other context about the problem here.

Does this stop you from using Cursor?

  • Yes - Cursor is unusable
  • Sometimes - I can sometimes use Cursor
  • No - Cursor works, but with this issue

The more details you provide, the easier it is for us to reproduce and fix the issue. Thanks!

4

Does this stop you from using Cursor?
Yes - Cursor is unusable