Sign in problem - Please sign in to view your settings

After successfuly providing credentials and clicking sign in, I’m being unable to log in, every time I do, I get a quick flash with the view in provided screenshot, then I get back to the login page in a loop.

Other auth methods don’t work either. I am able to log in with other account, at @gmail, but not on my educational adress at @zut.edu.pl

Any advices?

5 Likes

We almost had the same problem;

Mine says it logs me in but when I check my Cursor Software it is still on “Login” or “Sign In” I have been contacting there email support and it seems they did not response now for almost 1 day, they told me that they will loop me to a teammate to dig deeper with my issue but yea I am still waiting :sneezing_face:

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Same

Same, it logged me in initially when I created the account, but after verifying my student status - nothing. Stuck in a login loop.

1 Like

Me too. What a terrible experience

1 Like

I have the same problem with my student account.

1 Like

Same here, student email doesn’t work for some reason

1 Like

I am logged in and get this error: Error loading usage data: NetworkError when attempting to fetch resource.
both in dashboard and settings

Me too.

Hey Everyone! @smokedsummo, Peckerly, 2731557667, PrimeJdi, jakobcodes, liquefy, AAA1!

I know how frustrating it is, but me as a student myself who also had the same login problem issue and been waiting for 5 days and yet not resolved, luckily one of the staff give me some tip on how I could resolve, which I tried to analyze and test it myself, and it works like charm! Probably you guys give this a try, and let me know there if it works! :wink:

I think that this solution concerns other problem - a login problem within cursor, not on the website itself

2 Likes

It happens to me only on my student email.

I tried everything: new browser, clearing cache, cookies. Nothing worked.

try my solution it might help you

Same

1 Like

Same, I’ve been stuck in the login loop for over a week now. Tried it also on different mail - same results.

Changing browser, incognito, cache, cookies, sstems doesn’t work.

But at least Sam AI Customer Support told me that they are working on it :')

2 Likes

My new account is always stuck at the repeated login interface. I keep logging in and logging in again, without end

2 Likes

Tried it already before coming here, doesn’t work

Hey guys, I faced the same problem when I was using Chrome, but when I tried using Safari, I succeeded in signing in. :innocent:

Tried Edge, Chrome, Safari across multiple platforms (Windows, MacOS, Android) and devices along with cleaning browser cache, cookies etc.

My guess is it is region based (EU here), email based (.edu domain here) or time of registration (the week they announced problems with .edu license) - other than that no idea what may be the cause since support is not helpful at all