Skipping Bugbot: Unable to authenticate your request. Please make sure BugBot is properly installed and configured for this repository

Support Bug Reports
1

Where does the bug appear (feature/product)?

BugBot

Describe the Bug

Hi! Bug bot doesn’t work for us.

  1. All access is provided.
  2. Slack Bot works great - it can create branches, commits, etc. But BugBot doesn’t.
  3. I use the same GitHub account everywhere

“Skipping Bugbot: Unable to authenticate your request. Please make sure BugBot is properly installed and configured for this repository.”

Bugbot request id: serverGenReqId_c07a2521-e247-4e6a-9c51-e70d6992c435

Steps to Reproduce

Bugbot request id: serverGenReqId_c07a2521-e247-4e6a-9c51-e70d6992c435

Operating System

MacOS

Current Cursor Version (Menu → About Cursor → Copy)

But it’s bot.

Version: 1.6.45
VSCode Version: 1.99.3
Commit: 3ccce8f55d8cca49f6d28b491a844c699b8719a0
Date: 2025-09-22T18:22:38.013Z (1 day ago)
Electron: 34.5.8
Chromium: 132.0.6834.210
Node.js: 20.19.1
V8: 13.2.152.41-electron.0
OS: Darwin arm64 24.2.0

For AI issues: add Request ID with privacy disabled

Bugbot request id: serverGenReqId_c07a2521-e247-4e6a-9c51-e70d6992c435

Does this stop you from using Cursor

No - Cursor works, but with this issue

3

Hey! Sounds quite odd, are you sure Bugbot is enabled for the repository you’re running it on? As a quick fix, try just uninstalling the Bugbot app and reinstalling it on your repo. You can do it all from the Bugbot dashboard by clicking “Manage” next to GitHub Connections.

5

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