SheerID is Cursor’s verification partner and will guide you through the process. Be sure to submit all required documents and accurate details the first time as repeated submissions are not allowed.
For any errors or issues on sheerid.com or emails from @sheerid.com, please reach out to SheerID support directly.
If you experience any issues during verification:
Reply in this thread with a brief description of your issue. Do not post your email address or any personal information.
Our team will contact you by DM, provided you are logged into both Cursor and the Forum with your .edu student email.
Important:
Posting here does not guarantee that your verification will succeed. Cursor staff cannot manually approve verifications or override decisions made by SheerID. Please do not request manual processing or exceptions, as we are unable to fulfill these requests.
I know this is technically a SheerID issue, but I’m stuck and hoping you might be able to help.
I tried verifying with my U.S. university email. Since the system asked for a government-issued ID, I uploaded my visa as an international student, which failed. I then contacted SheerID three times, but each time received the same canned response telling me to resubmit. The problem is that my verification attempts are already exhausted, so I can’t retry.
Later I noticed SheerID’s help page actually asks for student IDs with expiry dates (which is definitely not government-issued IDs). I’ve asked them to unlock my account so I can submit my student ID, but they continue to send the same template reply.
At this point, is there anything I can do to get verified for Cursor? I apologize for raising this here, but I’ve hit a dead end with SheerID.
Thanks for your time and understanding.
For reference, this is the canned response they sent me:
Hello,
Thanks for contacting SheerID.
We were unable to process your verification request. While we can’t offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed.
Cursor, do you even realize how bad this looks? Students who were already verified in the past are now suddenly being forced to reverify, and every single one of them is hitting the same broken ID wall. On top of that, new students who try to claim the promo are also failing at the very first step. This isn’t a one-off glitch, it’s a systemic failure, and it’s leaving people locked out of accounts they built their entire workflow around. You’re effectively forcing people who already trusted you and invested in your platform to pay out of pocket just to keep using the same tools they’ve been relying on. That’s not support, that’s exploitation.
What makes it worse is that you act like this is fine, or that students are the problem, when in reality your system is blocking the very group you promised to help. Thousands of students are left hanging, confused, and ignored while you keep pushing the same broken flow. Only a handful who manage to scream loud enough get a response, and everyone else gets buried. This is not student-friendly, it’s not community-driven, it’s just greedy. Stop pretending you’re offering a benefit when all you’re doing is dangling a promo that no one can actually get!
I have the same issue. These people don’t mention the right document that you have to submit on the submission page. I shared my passport for verification as i have used sheer before to verify my student status for another service and it worked fine. This time they just blocked me. I’m getting the same response when i reached out to Sheer directly.
I applied for student offer before, but the verification email was identified as spam and I did not see it. Now the verification limit is exceeded. I am wondering if I could submit a new verification
The images of my drivers license that I sent in for the submission were not good enough. I reached out to Sheerid and they just said the image was blurry. Now it says the verification limit is exceeded. Can I submit a new verification?
Hello there. I’m logged in with my educational email address in both the cursor and forum. I sent my ID documentation to sheer id, but I never received the verification success email. Now, it says that I’ve already redeemed the promo.
I recently verified my student status with SheerID using my .edu email and received confirmation. Once I pressed the link to aply the discount, the student discount was mistakenly applied to my free trial instead of my Pro subscription and I got an error message saying “your payment method is not eligible for a free trial and you must upgrade to a paid plan to keep using cursor”, but the payment still went through and discount was applied to the free trial. I went back to the “apply discount” link and clicked on it and it took me to the pro plan subscription. When I upgraded to Cursor Pro, I was charged the full amount instead of the student-discounted rate.
Could you please adjust my account so that the student discount is properly applied and issue a refund for the overcharge?
Submitted my government ID to finish verifying my student status, but the page lead with the status “We had trouble validating your ID. Please contact SheerID support.”
Contacted support last week and still no response.
I submitted my driver’s license to complete the student status verification, but I received the message: “We had trouble validating your ID. Please contact SheerID support.”
I contacted support last week but have not received any response. I also tried the verification process multiple times, but it still does not work.
