Trial account does not work

Bug Reports
1

Where does the bug appear (feature/product)?

Cursor IDE

Describe the Bug

I’ve installed Cursor for the first time and made an account to evaluate it. It’s saying that too many free trial accounts have been used on this computer. I’ve never installed or ran Cursor at all on any computer, and no one has access to my computer other than myself.

I tried emailing ‘[email protected]’, but it’s just a chatbot that says to pay for pro. This is a less-than-ideal first experience with Cursor. Is there any way to get in contact with a reason person at Cursor to resolve this so I can give it a fair evaluation?

Error message

Request ID: 775c2a1a-3e41-4058-a929-0e036c6daf29
{“error”:“ERROR_CUSTOM_MESSAGE”,“details”:{“title”:“Too many free trials.”,“detail”:“Too many free trial accounts used on this machine. Please upgrade to pro. We have this limit in place to prevent abuse. Please let us know if you believe this is a mistake.”,“additionalInfo”:{},“buttons”:,“planChoices”:},“isExpected”:true}
ConnectError: [resource_exhausted] Error
at nol.$endAiConnectTransportReportError (vscode-file://vscode-app/tmp/.mount_Cursorcd0jJ6/usr/share/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:4814:319459)
at egr._doInvokeHandler (vscode-file://vscode-app/tmp/.mount_Cursorcd0jJ6/usr/share/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:488:211942)
at egr._invokeHandler (vscode-file://vscode-app/tmp/.mount_Cursorcd0jJ6/usr/share/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:488:211684)
at egr._receiveRequest (vscode-file://vscode-app/tmp/.mount_Cursorcd0jJ6/usr/share/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:488:210449)
at egr._receiveOneMessage (vscode-file://vscode-app/tmp/.mount_Cursorcd0jJ6/usr/share/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:488:209271)
at O_t.value (vscode-file://vscode-app/tmp/.mount_Cursorcd0jJ6/usr/share/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:488:207365)
at ye._deliver (vscode-file://vscode-app/tmp/.mount_Cursorcd0jJ6/usr/share/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:49:2962)
at ye.fire (vscode-file://vscode-app/tmp/.mount_Cursorcd0jJ6/usr/share/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:49:3283)
at Prt.fire (vscode-file://vscode-app/tmp/.mount_Cursorcd0jJ6/usr/share/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:4801:12154)
at MessagePort. (vscode-file://vscode-app/tmp/.mount_Cursorcd0jJ6/usr/share/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:6983:18168)

Steps to Reproduce

  1. Download Cursor app image for first time on new computer
  2. Make trial account
  3. Log into account in Cursor IDE and try to run a prompt

Expected Behavior

The prompt is expected to run successfully. Instead, it displays a ‘too many free trials’ error message and refuses to run the prompt.

Operating System

Linux Mint 22.0

Current Cursor Version (Menu → About Cursor → Copy)

Version: 1.5.9
VSCode Version: 1.99.3
Commit: de327274300c6f38ec9f4240d11e82c3b0660b20
Date: 2025-08-30T21:02:27.236Z
Electron: 34.5.8
Chromium: 132.0.6834.210
Node.js: 20.19.1
V8: 13.2.152.41-electron.0
OS: Linux x64 6.8.0-78-generic

Does this stop you from using Cursor

Yes - Cursor is unusable

2

Hello, thanks for leaving your comment on the forum. You notified [email protected]; responses there are aligned with the user’s request. What you mention might be a bug. Also, keep in mind that for Linux Mint 22.0 you should use either .deb (x64) or AppImage (x64). Normally, it doesn’t depend on the user account but rather on how Cursor identifies the machine. The system detects that there have already been trial attempts on that PC (sometimes by hardware ID, system fingerprints, AppImage caching, or even by an IP address shared with other users).

What I can suggest you check is:

  1. Delete cache and previous configurations.
    Review and remove hidden folders related to Cursor.

  2. Verify if someone else used the same computer/IP.

  3. Try with another network / VPN.

  4. Check if you previously used Cursor on another distro on the same hardware. Cursor may still recognize the same machine even if it’s a fresh Linux installation.

1 Like
3

I’m throwing in the towel and go back to copilot. You guys need to work on your new user experience.