User is not authorized

Support Bug Reports
1

Where does the bug appear (feature/product)?

Cursor IDE

Describe the Bug

Request ID: cee688c6-773d-44bd-a003-175764eef02c
{“error”:“ERROR_UNAUTHORIZED”,“details”:{“title”:“Unauthorized request.”,“detail”:“User is unauthorized”,“isRetryable”:false,“additionalInfo”:{},“buttons”:,“planChoices”:},“isExpected”:true}
ConnectError: [unauthenticated] Error
at rol.$endAiConnectTransportReportError (vscode-file://vscode-app/c:/Users/Administrator/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:4869:318559)
at tgr._doInvokeHandler (vscode-file://vscode-app/c:/Users/Administrator/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:488:211942)
at tgr._invokeHandler (vscode-file://vscode-app/c:/Users/Administrator/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:488:211684)
at tgr._receiveRequest (vscode-file://vscode-app/c:/Users/Administrator/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:488:210449)
at tgr._receiveOneMessage (vscode-file://vscode-app/c:/Users/Administrator/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:488:209271)
at M_t.value (vscode-file://vscode-app/c:/Users/Administrator/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:488:207365)
at we._deliver (vscode-file://vscode-app/c:/Users/Administrator/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:49:2962)
at we.fire (vscode-file://vscode-app/c:/Users/Administrator/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:49:3283)
at Rrt.fire (vscode-file://vscode-app/c:/Users/Administrator/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:4856:12154)
at MessagePort. (vscode-file://vscode-app/c:/Users/Administrator/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:7036:18168)

Steps to Reproduce

Request ID: cee688c6-773d-44bd-a003-175764eef02c
{“error”:“ERROR_UNAUTHORIZED”,“details”:{“title”:“Unauthorized request.”,“detail”:“User is unauthorized”,“isRetryable”:false,“additionalInfo”:{},“buttons”:,“planChoices”:},“isExpected”:true}
ConnectError: [unauthenticated] Error
at rol.$endAiConnectTransportReportError (vscode-file://vscode-app/c:/Users/Administrator/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:4869:318559)
at tgr._doInvokeHandler (vscode-file://vscode-app/c:/Users/Administrator/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:488:211942)
at tgr._invokeHandler (vscode-file://vscode-app/c:/Users/Administrator/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:488:211684)
at tgr._receiveRequest (vscode-file://vscode-app/c:/Users/Administrator/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:488:210449)
at tgr._receiveOneMessage (vscode-file://vscode-app/c:/Users/Administrator/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:488:209271)
at M_t.value (vscode-file://vscode-app/c:/Users/Administrator/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:488:207365)
at we._deliver (vscode-file://vscode-app/c:/Users/Administrator/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:49:2962)
at we.fire (vscode-file://vscode-app/c:/Users/Administrator/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:49:3283)
at Rrt.fire (vscode-file://vscode-app/c:/Users/Administrator/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:4856:12154)
at MessagePort. (vscode-file://vscode-app/c:/Users/Administrator/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:7036:18168)

Operating System

Windows 10/11

Current Cursor Version (Menu → About Cursor → Copy)

Version: 1.6.5 (user setup)
VSCode Version: 1.99.3
Commit: 823f58d4f60b795a6aefb9955933f3a2f0331d70
Date: 2025-08-25T17:40:25.290Z
Electron: 34.5.8
Chromium: 132.0.6834.210
Node.js: 20.19.1
V8: 13.2.152.41-electron.0
OS: Windows_NT x64 10.0.19045

2

Hey, thanks for the report. Please try signing out of Cursor and signing back in. This should fix it.

3

Infinite loading and show this message
Connection failed. If the problem persists, please check your internet connection or VPN

Network disconnected [unknown]

(Request ID: 4f638366-b147-4f52-a970-4efcc3244325)

network is properly worked.

4

After I tried twice, it showed user is not unauthorized

Request ID: 100c7d75-2e62-4b6d-a619-94d454a1876b
{“error”:“ERROR_UNAUTHORIZED”,“details”:{“title”:“Unauthorized request.”,“detail”:“User is unauthorized”,“isRetryable”:false,“additionalInfo”:{},“buttons”:,“planChoices”:},“isExpected”:true}
ConnectError: [unauthenticated] Error
at rol.$endAiConnectTransportReportError (vscode-file://vscode-app/c:/Users/Administrator/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:4869:318559)
at tgr._doInvokeHandler (vscode-file://vscode-app/c:/Users/Administrator/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:488:211942)
at tgr._invokeHandler (vscode-file://vscode-app/c:/Users/Administrator/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:488:211684)
at tgr._receiveRequest (vscode-file://vscode-app/c:/Users/Administrator/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:488:210449)
at tgr._receiveOneMessage (vscode-file://vscode-app/c:/Users/Administrator/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:488:209271)
at M_t.value (vscode-file://vscode-app/c:/Users/Administrator/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:488:207365)
at we._deliver (vscode-file://vscode-app/c:/Users/Administrator/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:49:2962)
at we.fire (vscode-file://vscode-app/c:/Users/Administrator/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:49:3283)
at Rrt.fire (vscode-file://vscode-app/c:/Users/Administrator/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:4856:12154)
at MessagePort. (vscode-file://vscode-app/c:/Users/Administrator/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:7036:18168)

5

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