User is unauthorized

Please help me
RequestID: b3bcf368-8dab-4b08-96b9-3d7df7cf99d7

RequestID: 1aaaad62-26cd-4fb0-8301-9508a8279587

@robotikkodlama76 @cluis2004 @LuigiOrefice @haonuda Your requests were blocked due to your clock being out of sync!


@Vighnesh Unfortunately, your account was setup with a domain known for abuse. Please setup a new account using a different email domain, such as gmail.com.


@CubismQin @Yuanana @wqjuser @darren @ElliottZhao @AkkoYK @skeleton2024 @Yux256 @JM233333 @MelihOZKAS @Starfeng11 @amofillin-123 @rsh924 @jittsco @liumiao123 @97592057 @dashe @hazelhu @hongyushe @Leonhard111 @qwe123hg @jack3
Your team has been blocked due to abuse. Please contact your team admin, or purchase Cursor directly through a new account.


@DukeTF Your request is not showing in our system with that ID, please confirm your network connection and send another ID if the problem persists.

Please : 5336c224-e7f0-4197-93c6-707caefbe6d5

In fact, I answered the situation in the other place, I thought it was happening from my test account because I didn’t have English and I already bought premium, I don’t have any extra mail, this is my only mail and I paid 20 dollars, it is a very high price in our country, 20 dollars, so I ask for your help, 1 dollar in our country makes approximately 36 TL + tax + exchange rate difference is added.

Your team has been blocked due to abuse. Please contact your team admin, or purchase Cursor directly through a new account.

I got the same problem after paying for Pro version today. Please help to fix this problem, I am in urgent need of this
I purchased Pro membership service怂but it is not working properly.
Request ID: aa547565-c35b-4290-baeb-1a0dccb58707
:joy::joy:

Same error here, pls help

Request ID: 52bb41f2-3f9e-438f-9f1e-0b028fd01d96

@danperks
Request ID: aae7a927-3b35-4117-b0df-c9097552c6dc

I just purchased today, could you please help me fix this issue.

Seems it works now.

Facing same issue. Request ID: c9743782-4aa1-4bbc-b639-6da30e644dde

@Brezze-Z @willwong @tianshao1992

Your team has been blocked due to abuse. Please contact your team admin, or purchase Cursor directly through a new account.

requestID: 8264af8d-45e5-42b3-8959-590289854d84 same error. thanks

Hey, it looks like your account was setup with a blocked email domain.
Can you try a different email address for your account, such as gmail.com?

Request ID: eb4d059e-f58d-4b9e-96f7-29d7ebab722c

thanks. I logged in with a Gmail account. but maybe there was a cache of the previous account information. i logging out of Cursor and restarting fixed it.

1 Like

Hey, I can’t see this request on my end, which may mean there is probably something blocking the request on your network.

Can you send a screenshot of what you are seeing?

Looks like there might be a network issue on your end - can you check your dev logs (View > Developer > Toggle Developer Tools) and let me know if you see any specific errors there

The problem was solved. Thank you.

1 Like

User is unauthorized

Request ID: 6fb25281-279b-49fb-a0ad-453ecfc74b72