I subscribed to the Pro plan before joining the team, and while using it under the team invitation, I was removed from the team. Now, my account has been downgraded to the Hobby plan. Since I subscribed to Pro just three days ago, my Pro subscription period should not have ended. How should I resolve this issue?
Hey, please send an email to hi@cursor.com.
I have already sent an email, but I haven’t received a reply yet. (The ID used to join the forum is different.)
Should I capture your comment and resend the email?
Already replied on a different thread, but just for visibility:
If you’ve joined a business plan, your Pro plan would have been cancelled and refunded for the amount of time you had left for the month - this refund can take 5-10 days, so you may have not seen it hit your account.
If you then leave the business plan, you will have to repurchase Pro as normal!
I have used all 500 Premium models in the Pro plan. How is the amount calculated for a refund?
Based on time left on your plan!