Why I log in successfully ont the website but the cursor desktop still display need to log in

Bug Reports
1

Where does the bug appear (feature/product)?

Cursor IDE

Describe the Bug

why I log in successfully ont the website but the cursor desktop still display need to log in. I have tried to close the firewall and clear the broswer cookies and buffer and restarted the cursor desktop

Steps to Reproduce

all the time

Screenshots / Screen Recordings

Snipaste_2025-10-03_15-31-53.png
Snipaste_2025-10-03_15-31-53.png1908×962 41 KB

Operating System

Windows 10/11

Current Cursor Version (Menu → About Cursor → Copy)

Version: 2.0.77 (system setup)
VSCode Version: 1.99.3
Commit: ba90f2f88e4911312761abab9492c42442117cf0
Date: 2025-11-13T23:10:43.113Z
Electron: 37.7.0
Chromium: 138.0.7204.251
Node.js: 22.20.0
V8: 13.8.258.32-electron.0
OS: Windows_NT x64 10.0.19045

Does this stop you from using Cursor

Yes - Cursor is unusable

2

Hey, thanks for the report. Let’s collect some diagnostic information to understand what’s going on:

Please run these checks:

  • Network test: Cursor Settings → Network → Run Diagnostics (share the results)
  • Check date and time: Make sure your Windows system date and time are correct
  • Console errors: Help → Toggle Developer Tools → Console tab → check for any red errors (take a screenshot if you see any)

It would also be helpful to know:

  • Are you using a VPN or proxy?
  • Do you have any antivirus software running? (try temporarily disabling it)
  • Have you tried a complete reinstall of Cursor?

Since you’ve already turned off the firewall and restarted your system, the network diagnostics should help us understand whether this is a connectivity issue or something else.

Let me know what you find!

3

I make sure my windows system date and time are correct

I am not using a vpn

I have closed the firewall for try to log in the cursor desktop

I have tried to reinstall the cursor desktop

Snipaste_2025-11-17_03-13-08
Snipaste_2025-11-17_03-13-081920×1080 819 KB

Snipaste_2025-11-16_22-33-08
Snipaste_2025-11-16_22-33-081920×1078 245 KB

4

I wonder how to lift the IP ban

5

“ERR_SOCKS_CONNECTION_FAILED” means it is configured somewhere to use VPN but VPN does not exist
The problem is likely in your Windows Proxy/VPN configuration

6

Thanks for the diagnostic screenshot. The “Socks5 Authentication failed” error shows that Windows is trying to use a SOCKS5 proxy that isn’t working correctly.

Please clarify:

  • Are you using any VPN/proxy (Shadowsocks, V2Ray, Clash)?
  • Are you in a region where you need a VPN to access international services?

If you are NOT using any proxy/VPN:

  1. Press Windows + R → type inetcpl.cpl → Connections → LAN settings → uncheck “Use a proxy server”
  2. Open Settings → Network & Internet → Proxy → turn everything OFF
  3. Run Command Prompt as administrator and execute: netsh winhttp reset proxy
  4. Check Environment Variables and remove HTTP_PROXY, HTTPS_PROXY, SOCKS_PROXY if they exist
  5. Restart Cursor

If you ARE using a proxy/VPN:

  1. Make sure your VPN client is running
  2. Check the mode and set it to Global instead of PAC/Rule
  3. Make sure the port in Windows matches the port in your VPN client (commonly 1080, 7890, 10808)
  4. In Cursor network settings, try using: socks5://127.0.0.1:your_port
  5. Test https://api2.cursor.sh in your browser
  6. Try switching to a different server/node

Let me know which case applies to you and what helped.

7

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